Fulfillment Associate, Inbound

Purpose of Job

We are seeking a detail-oriented Inbound Customer Returns Processing associate to join our team. This role ensures that all customer returns are processed according to the operational procedures in a timely manner. The ideal candidate has a strong understanding of computer components, and electronics, coupled with a passion for delivering exceptional productivity.

This is an hourly, non-exempt position based in California and complies with all applicable state labor laws, including meal and rest breaks and overtime regulations.

Job Description

• Sort, prioritize, and route incoming packages.
• Handles packages in preparation for processing which includes opening boxes, and initial inspection of product.
• Verify customers return products according to type and associated procedures.
• Document inspection results, including any receiving issue, and communicate findings to the team.
• Collaborate with the fellow team members and management to troubleshoot and resolve issues.
• Adhere to company and safety standards during all inspections and handling procedures.
• Support continuous improvement initiatives to enhance quality and frequent improvements of returns processing.
• Other duties as assigned
  
  

Job Requirements

• High School diploma or GED required
• Must be 18 years of age or older
• Must be available to work occasional nights, holidays and weekends
• Strong verbal and written communication skills
• Must have strong computer skills, including but not limited to MS Word and Outlook.
• Good listening skills
• Ability to form partnership with department and gain intimate knowledge of department operations
• Detail-oriented, and self-motivated with desire to continuously improve operations
• Exhibit strong business curiosity and must be willing to explore details to challenge status quo
• Ability to work both independently and with a team in a collaborative work environment
• Ability to treat all information confidentially
• Adaptable and proactively able to move with the change while maintaining a positive attitude
• Strong attention to detail and ability to identify defects or irregularities.
• Ability to lift up to 50 lbs. and work on your feet for extended periods
  
  

Essential Mental & Physical Function

• Walking, stooping, standing, stretching, bending, lifting and sitting for long periods of time
• Ability to work under extreme environments such as high heat and cold weather
• Requires minimum lifting ability of 40 pounds; may require heavy lifting of 50 pounds with assistance of team members and/or equipment
  
  

Supervisor Responsibilities

This role does not have any supervisory responsibilities.

Language Skills

Ability to communicate in English.

Work Environment

Warehouse environment

Travel Requirements

N/A