Outbound Processing Associate

Purpose of Job

The role of a Fulfillment Center is to get product to the customer as fast as possible and is a critical function within our Logistics. The role you'll play is having the opportunity to positively impact thousands of customers worldwide and drive Newegg forward through leading special projects within operations to develop business initiatives and operational excellence.

Job Description

We are seeking a detail-oriented Outbound Processing associate to join our team. This role ensures that all customer returns are processed according to the operational procedures in a timely manner. The ideal candidate has a strong understanding of computer components, and electronics, coupled with a passion for delivering exceptional productivity.

This is an hourly, non-exempt position based in California and complies with all applicable state labor laws, including meal and rest breaks and overtime regulations.

Job Description:

• Sort, prioritize, and route incoming packages.
• Sort and prepare merchandise for RMA requests.
• Responsible for contacting a variety of vendors for RMA.
• Create and manage vendor and internal transfer documentation.
• Collaborate with the fellow team members and management to troubleshoot and resolve issues.
• Adhere to company and safety standards during all processing and handling procedures.
• Support continuous improvement initiatives to enhance quality and frequent improvements of returns processing.
• Other duties as assigned
  
  

Job Requirements

• High School diploma or GED required
• Must be 18 years of age or older
• Must be available to work occasional nights, holidays and weekends
• Strong verbal and written communication skills
• Must have strong computer skills, including but not limited to MS Word and Outlook.
• Good listening skills
• Ability to form partnership with department and gain intimate knowledge of department operations
• Detail-oriented, and self-motivated with desire to continuously improve operations
• Exhibit strong business curiosity and must be willing to explore details to challenge status quo
• Ability to work both independently and with a team in a collaborative work environment
• Ability to treat all information confidentially
• Adaptable and proactively able to move with the change while maintaining a positive attitude
• Strong attention to detail and ability to identify defects or irregularities.
• Ability to lift up to 50 lbs. and work on your feet for extended periods
  
  

Essential Mental & Physical Function

Walking, stooping, standing, stretching, bending, lifting and sitting for long periods of time

Ability to work under extreme environments such as high heat and cold weather

Requires minimum lifting ability of 40 pounds; may require heavy lifting of 50 pounds with assistance of team members and/or equipment

Supervisor Responsibilities

None

Language Skills

English

Work Environment

Job will be performed in a warehouse environment that may be noisy, dirty, hot and/or cold

Travel Requirements

None