What are the responsibilities and job description for the Product Support Specialist position at Newegg?
Purpose of Job
Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. The Customer Service Representative is the first point of contact for customers and is responsible for resolving issues and requests reported in a timely and professional manner. We are looking for enthusiastic individuals who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for the role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Job Description
- Answers incoming customer calls over the phone and / or via email and social media regarding billing issues, product problems, service questions, and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
- Assist with placement of orders, refunds, or exchanges / adjustments.
- Update customer information in the customer service database during and after each contact.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Contribute to team effort by accomplishing by impacting the company's bottom line by problem-solving and turning frustrated clients into repeat customers.
- The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and / or assigned as necessary.
Job Requirements
Essential Mental & Physical Function
Decisions have major implications on the management and operations of an area within a department. The job may contribute to important strategy, operational, and business decisions that affect the department. This position establishes procedures for attaining specific goals.
Physical Functions : Sitting is required 90% of the time. Walking and standing required 5% of the time respectively.
Equipment Used
No heavy lifting is required. Constant working on a computer.
Pay Transparency
This job posting may span more than one job level.
The base pay range for this position in Diamond Baris $18-$21 an hour.
Additionally, Newegg offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, and generous time off for vacation and sick.
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings in California. We set standard base pay ranges for all roles based on function, level, and location. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses / credentials, and may vary from the amounts listed above.
Work Environment
Standard office cubicle work environment with minimal expose to hazards.
Travel Requirements
Travel is not required for this role.
LI-JG1
Salary : $18 - $21
