What are the responsibilities and job description for the Tier III O&M Engineer - NM position at NewGen Technologies?
NewGen Technologies has an opening for a Tier III O&M Network Engineer to support the customer’s various wide area networks (WANs) and local area networks (LANs). This position will provide routing to an enterprise level infrastructure across multiple classifications and act as subject matter experts in routing technologies across multiple vendors.
100% onsite in Las Cruces, NM
Active TS/SCI CI Poly required 8570 compliance
Requirements
Required Clearance: TS/SCI with CI Poly
Requirements
Required Clearance: TS/SCI with CI Poly
Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years. Additional required qualifications include:
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- Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2.
- Experience with configuring and troubleshooting Juniper and Cisco routers and switches.
- Experience with protocols such as OSPF, BGP, VPN’s, VRF’s, MPLS.
- Understanding of routing, switching, Internet Protocol (IP) subnet, Network Address Translation (NAT) and security technologies.
- Demonstrated ability to engineer and modify rulesets to allow connectivity for new customer requirements.
- Demonstrated ability to read, understand, and develop schematic diagrams, technical manuals, and documentation such that the supported equipment and software can be maintained with minimal training.
- Working knowledge of Service Now or similar IT Service Management (ITSM) products.
- Superior verbal and written communication skills.
- Intermediate-level knowledge of MS Office products Word, Excel, PowerPoint, and Visio.
The job duties of Tier III O&M Network Engineer are as follows:
- Tier III O&M of Juniper and Cisco routers include extensive troubleshooting at the layer 2 and layer 3 level and implementation of routing changes.
- Troubleshooting network issues related to connectivity, latency, asymmetric routing.
- Implementation of routing and troubleshooting issues related to the following protocols: OSPF, BGP, MPLS, VRF’s, VPN’s
- Support technical exchange meetings to help resolve other ISP and application owner issues.
- Support problem management to conduct root cause analysis of recurring issues.
- Provide day-to-day Operations and Maintenance (O&M) support for incident management events and outages.
- Collaborate with IT staff on projects and initiatives.
- Work with corresponding technical support teams as required to resolve network traffic concerns.
- Utilize monitoring tools and log collectors to provide in-dept analysis of traffic anomalies and issues.
- Candidate will be on call after hours on a rotational basis.
- Not required but experience with Palo Alto, Cisco Adaptive Security Appliance (ASA), and Forcepoint firewall equipment and applications is a plus.
