What are the responsibilities and job description for the Help Desk Analyst position at Newman Regional Health?
Newman Regional Health is looking for a dedicated IS Help Desk Analyst who is ready to join an amazing team and make a difference at the largest and most clinically capable Critical Access Hospital in Kansas. Join our team today to continue your career at Newman Regional Health! Our caring and compassionate staff provide state-of-the art healthcare 24 hours a day to patients of all ages by adhering to our five values of quality, service, people, growth and fiscal responsibility. Come see why we are different and apply today!
The IS Help Desk Analyst is responsible for the maintenance and support of the IT infrastructure, hardware, equipment, and end-user peripherals and associated software at Newman Regional Health. This position performs performance, installation, modification, testing, and servicing on all IS equipment and peripherals.
Essential Functions/ Job Duties
- Serve as first contact for users seeing technical assistance delivering quality customer service and troubleshooting skills
- Record, track, and document the Service Desk request problem-solving process through to final resolution
- Maintain and develop computer management solutions using NRH tools
- Collaborate with other members of the Help Desk to analyze and respond to technical problems and participate in cross-training sessions
Skills and Abilities
- Associate or Bachelor's Degree required with Field of Study in Information Technology
The work week is Monday-Friday 8:00-4:30pm
At NRH, we want to ensure your needs are met. In addition to a competitive salary we offer a variety of comprehensive medical, dental, and vision plans along with some unique benefits including:
- Generous Paid Time Off
- KPERS Retirement
- Identity Theft Protection Discounts
- Life Insurance options
- Long and short-term disability
- Flex Spending Account
- Accident and Cancer coverage
- Loan Repayment and Tuition Assistance
Apply Online: https://www.newmanrh.org/career
About Newman Regional Health: Centrally located within the city of Emporia, Newman Regional Health is a 25-bed non-profit critical access hospital owned by the people of Lyon County. Newman Regional Health is a teaching hospital, and is home to the ESU Newman Division of Nursing. We are committed to improving the health of the communities we serve by providing high-quality care. We are continually recognized as one of the Top 10 hospitals in Kansas and one of the Top 50 Critical Access Hospitals in the United States.
