Field Service Technician

Guiding with Principles and Passion! Newman Tractor is a family-run heavy equipment sales, rentals & parts dealership. We paired our dealership with used equipment and a wide array of attachments to serve the construction, utility, mining, energy, and agricultural industries. We continue to grow and have expanded to 5 locations across KY, FL, and OH, renting nationwide.

Newman Tractor is founded on strong principles that guide us, our employees, and our customers to always do what is right and pour into those we serve. We strive to be an employer of choice providing our employees with a trusting and nurturing work environment. Our aim is to hire humble & hungry individuals looking to grow in their career both personally & professionally. We believe in sharing our success not only with our employees but also with our greater community and invite you to learn more by applying to our open position!

The Field Service Technician is responsible for performing diagnostics, maintenance, and repairs on a variety of heavy equipment at customer locations. This role requires technical expertise, strong problem-solving skills, and a commitment to providing exceptional customer service. The technician will use advanced tools, telematics data, and a structured pre-trip process to ensure high first-time fix rates and equipment reliability.

Diagnostics and Repairs:

• Diagnose mechanical, hydraulic, and electrical issues in heavy equipment such as excavators, loaders, bulldozers, and motor graders.
• Perform necessary repairs, adjustments, and replacements to restore equipment functionality.
• Utilize diagnostic tools, telematics data, and machine history to identify and resolve issues efficiently.

Preventative Maintenance:

• Conduct scheduled maintenance services, including fluid checks, oil changes, filter replacements, and lubrication.
• Inspect equipment for wear, damage, or potential failure points.
• Ensure all safety systems and components are operational.

Pre-Trip Preparation:

Review Machine History:

• Access the ERP system to analyze the equipment's service history, including past repairs and recurring issues.

Analyze Telematics Data:

• Examine telematics reports for fault codes, performance data, and other indicators of abnormal operation.

Determine Most Likely Failure:

• Hypothesize the most probable cause of failure based on historical and real-time data.
• Communicate with customers to confirm symptoms and clarify issues.

Gather Necessary Parts and Tools:

• Collect all required parts and tools for the service call.
• Include additional parts based on history and known failure patterns.

Proceed to Service Call:

• Confirm appointment details and verify the location.
• Ensure all tools, equipment, and safety gear are loaded and ready for the job.

Customer Interaction:

• Communicate effectively with customers to understand their concerns and explain repairs.
• Provide updates on repair progress and ensure customer satisfaction with completed work.
• Offer recommendations for additional maintenance or repairs as needed.

Documentation and Reporting:

• Accurately document repairs, parts usage, and labor times in the ERP system.
• Maintain detailed records of service calls, including pre-trip preparation and diagnostics performed.
• Generate reports on equipment condition, completed repairs, and recommendations.

Safety and Compliance:

• Follow all company and industry safety standards during service calls.
• Perform daily vehicle inspections and ensure compliance with DOT regulations.
• Use proper personal protective equipment (PPE) and adhere to environmental safety protocols.

Performance Metrics:

• Achieving a high first-time fix rate through diagnostics and preparation.
• Meeting response time and service quality expectations.
• Maintaining accurate and timely service documentation.

QUALIFICATIONS

Technical Expertise:

• Extensive knowledge of heavy equipment systems, including diesel engines, hydraulics, electrical systems, and transmissions.
• Proficiency in using diagnostic tools and telematics platforms.

Experience:

• Minimum of 5 years of experience in heavy equipment maintenance and repair.
• Prior field service experience preferred.

Skills:

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.
• Organizational skills and attention to detail for pre-trip preparation and documentation.

Other Requirements:

• Valid driver’s license and clean driving record.
• Ability to lift and handle parts and tools weighing up to 50 pounds.
• Willingness to work outdoors in various weather conditions and travel to customer sites.

Physical and Environmental Conditions:

• Frequent travel to customer locations with exposure to outdoor elements.
• Physical demands include lifting, bending, standing, and working in confined spaces.

BENEFITS

• 80 hours of paid vacation (prorated in year of hire)
• 401k with up to 4% match of total compensation
• HDHP & Co-pay medical plans with 80% of premium paid by employer for employee coverage (other coverages available)
• Voluntary coverages offered for Dental, Vision, Voluntary Life, Accident & Critical Illness
• Company provided STD, LTD, and Life Insurance
• Yearly work boot allowance
• Company provided uniforms
• Other benefits can be discussed with eligible applicants

WORK DETAILS

• Paid Weekly
• Work hours: 7am-5pm, Monday thru Friday