What are the responsibilities and job description for the Service Advisor - 2nd shift position at Newman Tractor?

Job Type

Full-time

Description

Guiding with Principles and Passion! Newman Tractor is a family-owned heavy equipment sales, rentals & parts dealership. We paired our dealership with used equipment and a wide array of attachments to serve the construction, utility, mining, energy, and agricultural industries. Newman Tractor was named a Top 5 Dealership from Sany Global in 2023. We continue to grow and have expanded to 5 locations across KY, FL, and OH, renting nationwide.

Newman Tractor is founded on strong principles that guide us, our employees, and our customers to always do what is right and pour into those we serve. We strive to be an employer of choice providing our employees with a trusting and nurturing work environment. Our aim is to hire humble & hungry individuals looking to grow in their career both personally & professionally. We believe in sharing our success not only with our employees but also with our greater community and invite you to learn more by applying to our open position!

The Service Advisor acts as the primary liaison between the service department and customers. This role is crucial for ensuring customer satisfaction by providing timely, accurate, and professional service. The Service Advisor is responsible for managing service requests, processing warranty claims, coordinating repairs, and maintaining clear communication with both customers and service technicians. This position is considered a shift position to serve our customers after hours until 9pm.

Requirements

Customer Interaction :

Greet customers and assess their service needs.
Listen to customer concerns and provide accurate information regarding repair and maintenance services.
Create and maintain strong relationships with customers to ensure repeat business and customer satisfaction.

Service Coordination :

Schedule service appointments and prepare repair orders.

Coordinate with Shop Foreman to ensure timely completion of repairs.

Keep customers informed about the status of their repairs and any additional required work.

Obtain customer approvals for additional services and ensure they understand the scope and cost of the work being performed.

Warranty Claims Processing :

Accurately process warranty claims in accordance with manufacturer guidelines and dealership policies.

Ensure all necessary documentation is complete and submitted to the manufacturer in a timely manner.

Follow up on outstanding warranty claims and resolve any issues that may arise.

Maintain up-to-date knowledge of warranty policies and procedures.

Administrative Duties :

Maintain detailed and organized service records.

Prepare and present accurate estimates and invoices to customers.

Assist in managing service department inventory and ordering parts as needed.

Perform other administrative tasks as assigned by the Service Manager.

Customer Service :

Handle customer complaints and concerns with professionalism and efficiency.

Strive to exceed customer expectations in all service interactions.

Follow up with customers post-service to ensure their satisfaction and encourage feedback.

QUALIFICATIONS

Service Experience Required

Exceptional communication and Interpersonal skills

Ability to understand and carry out verbal and written instructions

Advanced computer skills to learn our systems and work effectively in them

Organizational skills and attention to detail

High School Diploma or equivalent work experience

BENEFITS

80 hours of paid vacation (prorated in year of hire)

401k with up to 4% match of total compensation

HDHP & Co-pay medical plans with 80% of premium paid by employer for employee coverage (other coverages available)

Voluntary coverages offered for Dental, Vision, Voluntary Life, Accident & Critical Illness

Company provided STD, LTD, and Life Insurance

Yearly work boot allowance

Other benefits can be discussed with eligible applicants

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Service Advisor - 2nd shift

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