Associate Product Support

Job Description

We are looking for a proactive A1 Product Support Specialist who is eager to apply their technical foundation and improve their skills in a real-world setting. The successful candidate will deliver primary technical support and customer service for our products, handling user inquiries with enthusiasm and efficiency. This role demands strong communication skills, problem-solving abilities, and a desire for continuous learning and growth.

Responsibilities

Key Responsibilities :

• Provide frontline support for product-related issues, delivering quick and effective solutions to users.
• Gather relevant information to identify, diagnose, and troubleshoot issues within defined SLAs.
• Escalate complex issues to L2 or senior support teams as needed, ensuring thorough documentation for smooth handover.
• Document common issues, resolutions, and best practices to build a knowledge base for recurring problems.
• Collaborate with the product support and development teams to understand product updates, bug fixes, and new features.
• Maintain a high standard of customer communication, providing regular status updates on issue resolution.
• Contribute to continuous improvement efforts by sharing user feedback and suggestions with the team

Qualifications

Additional Qualifications (Preferred) :

Salary : $68,000 - $75,000 annually

The expected base salary for this position ranges from $68,000 to $75,000 annually. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).

Working Conditions : Normal working conditions with the absence of disagreeable elements.

Note : The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Salary : $68,000 - $75,000