What are the responsibilities and job description for the Sweet Dreams Candy Store Team Lead at Newport Aquarium - Part Time position at Newport Aquarium?
Job Details
Description
MAJOR DUTIES AND RESPONSIBILITIES:
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU
Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.
Qualifications
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Skills
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Preferred
Up-Selling
Intermediate
Interpersonal Skills
Intermediate
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Behaviors
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Preferred
Leader
: Inspires teammates to follow them
Enthusiastic
: Shows intense and eager enjoyment and interest
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Motivations
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Preferred
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility
: Inspired to perform well when granted the ability to set your own schedule and goals
:
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Education
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Experience
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Licenses & Certifications
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Description
MAJOR DUTIES AND RESPONSIBILITIES:
- Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
- Lead a team of 1 to 4 people (depending on the season). Responsible for the supervision of the candy store’s processes and its hosts.
- Help the Revenue Management Team develop and monitor a highly motivated, positive, and productive team.
- Assist in evaluations and training of all candy store hosts.
- Help implement new policies and procedures when needed.
- Maintaining accurate record keeping involving employees, including Newport Aquarium awards and recognitions.
- Handle comments, concerns and suggestions from employees and guests regarding the guest experience.
- Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
- Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times.
- Ability and willingness to cross train and assist in other Revenue area such as Food and Beverage.
- Responsible for maintaining Payment Card Industry (PCI) compliance.
- On a daily basis ensure that:
- Responsible for maintaining store cleanliness in accordance with food safety guidelines.
- Participate in the basic functions of the candy store including, providing professional and courteous customer service, preparing fudge/cotton candy, etc.
- Maintain store displays and ensure proper pricing, inventory and ensuring items are in stock.
- Assisting the guests of Newport Aquarium with questions or comments regarding the candy store and completing cash transactions.
- Opening and closing procedures are appropriately implemented.
- Maintaining proper break schedule for team members as prescribed in our employee handbook.
- Perform other related duties or tasks as assigned by the Revenue Management Team.
- Must be at least 18 years of age.
- Proficiency in Microsoft Outlook, Word, and Excel is a plus.
- Prior cash handling and point of sale experience is a plus.
- Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
- Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations.
- Previous supervisory experience preferred. Previous guest service or retail experience preferred.
- Ability to work a flexible schedule which may include evenings and/or weekends and holidays.
- ServSafe Certification or Food Service Manager Certification a plus.
- Successful completion of pre-employment background check.
- Ability to remain stationary for long periods of time, transition between floors, bend and stoop.
- Physical strength, including the ability to lift up to 25 pounds.
- Profit Sharing and 401K Plan with company match
- Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
- Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
- Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
- Discounted tickets and annual passes for friends and family
- Training and development
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU
Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.
Qualifications
0">
Skills
0">
0">
Preferred
Up-Selling
Intermediate
Interpersonal Skills
Intermediate
0">
Behaviors
0">
0">
Preferred
Leader
: Inspires teammates to follow them
Enthusiastic
: Shows intense and eager enjoyment and interest
:
0">
Motivations
0">
0">
Preferred
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility
: Inspired to perform well when granted the ability to set your own schedule and goals
:
0" style="display: none;">
Education
0">
0">
0" style="display: none;">
Experience
0">
0">
0" style="display: none;">
Licenses & Certifications
0">
0">
