(FT) Person In Charge (PIC) - Newport Avenue Market

Weekend availability is a requirement of this position.

Benefits of working for us!

Full-time employees:

• Employer paid, employee Medical, Vision, Dental, Life Insurance.

Full-time & Part-time (20 hours per week) employees:

• Supplemental Insurance options
• Paid time off Paid holidays
• Additional $1.00 per hour when working on Sundays
• Additional $0.25 per hour when working before 7AM or after 7PM
• 100% ESOP (Employee Stock Ownership Plan)
• 401(K) retirement plan w/ employer match up to 5%
• 20% Employee only discount
• And more!

Summary/Objective

This position manages the grocery/front-end operation and total store in the absence of the front-end and/or store manager.

Position Responsibilities (Include, but not limited to)

Operations

• Ensure daily projects and activities are accomplished correctly and timely.
• Adhere to all food safety and sanitation requirements.
• Adhere to company guidelines regarding internal and external loss prevention, including risk management, accident prevention/safety awareness, and loss prevention.
• Oversee and maintain the sales floor, back room, and walk-in coolers in a safe, clean, and organized manner.
• Oversee and maintain store products in a manner that allows easy access to back stock.
• Use all equipment according to manufacturer guidelines.
• Handle and accurately count cash, balance tills.
• Make bank runs and reconcile safe deposits.
• Make and receive deliveries and required.
• Replenish register supplies as needed.
• Address any guest services or emergency situations as needed.
• Maintain store in a neat, clean, and orderly manner.
• Open and close the front-end department and run necessary reports.
• Controls shrink and prevents the sale of out-of-code products.
• Replaces stock in displays surrounding the checkout areas.
• Assists cashiers with computer, register, and scanner problems.
• Train new front-end employees when necessary.
• Oversee the parking lot for safety, cleanliness, and shopping cart collection.
• Perform inventory duties as directed by the Grocery Manager.
• Responsible for perishable conditions throughout the day.

Leadership

• Effectively build and maintain morale and provide ongoing motivation and feedback. Foster a cohesive, creative, and productive team.
• Lead by example, provide clear expectations and timely feedback.
• Actively share the Company's vision with employees and customers.

Customer Service

• Immediately greet all customers with genuine enthusiasm and sincerity. Customize the approach to meet the customer's needs and build rapport. Create customer loyalty through individual service.
• Effectively shift gears to meet customer needs. Move quickly and easily from greeting to providing product information, up-selling, closing the sale, thanking, and inviting them back. Effectively assess a customer's needs and appropriately suggest product with the opportunity to interact with that product.
• Ensure all phone inquiries are handled with appropriate phone etiquette. Ensure customer service expectations are achieved on a department-wide basis.
• Ensure the store is clean, organized, safe, and customer-friendly.
• Efficiently and accurately run check stand area and responsible for daily sales transactions.
• Provide overrides for cashiers.
• Keeps up on industry trends, standards, and changes.
• Ensure the dissemination and adherence to all company and department policies
• Maintain adherence to sustainability programs and all security and safety policies

Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.

Supervisory Responsibility

• Acting if no Store or Grocery Manager

Work Environment

While performing the duties of this job, the employee regularly works in a retail food environment with a diverse population and may be exposed to inclement weather.

Travel

• Some travel may be offered.

Required Education, Skills, and Experience

• Current Food Handlers Permit
• Three (3) years of retail grocery experience.
• Two (2) years of supervisory experience.
• Solid understanding of the Grocery/specialty food industry.
• Ability to build relationships among leadership and the workforce.
• Comprehensive knowledge of grocery store operations.
• Proven ability to effectively train employees.
• Ability to prioritize multiple tasks simultaneously and produce quality with deadlines. Responds with an appropriate "sense of urgency" when needed.
• Ability to understand new concepts quickly, make sound business decisions, and see the big picture.
• Flexible to changing goals and initiatives.
• Excellent time management and organizational skills.
• Demonstrates a high level of self-motivation, takes initiative, and problem-solves.
• Excellent customer service skills.
• Strong interpersonal, written, and verbal communication skills.
• Possesses strong knowledge of food safety.
• Possesses creative and effective merchandising and display skills.
• Possesses comprehensive product information with a proven history of using knowledge to train.
• Demonstrates strong knowledge and understanding of food, including ingredients, applications, and pronunciations. Possess a genuine passion for food.
• Strong leadership skills and proven history of employee development. Ability to effectively delegate and follow through.
• Proven ability and willingness to interact and perform all job responsibilities professionally.
• Understands and adheres to strict confidentiality guidelines.
• Ability to input and navigate computers and software.
• Proven ability to meet attendance requirements, dependable.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities in this job. Duties, responsibilities, and activities may change at any time, with or without notice.