What are the responsibilities and job description for the Sales Coordinator/Front Desk - Courtyard Marriott position at Newport Hospitality Group, Inc.?
Sales Coordinator
Sales Coordinator
The Sales Coordinator assists Director of Sales in implements the property’s sales activities in accordance with the Marketing Plan and market segments; coordinates with other departments the service activities related to the sales function to maximize client/guest satisfaction and overall profitability. They act as a liaison between the hotel and the clients/guest for all of their group, LNR and meeting needs. They communicate all vital information clearly through group resume and Sales Pro reports.
We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to grow, please apply now.
Benefits
- Insurance
- Paid time off
- 401K
- DailyPay: Access your pay when you need it!
- An added plus; If you like to travel, you will receive special team member hotel rates.
Responsibilities:
- Implements assigned sales activities within market segments to achieve budgeted goals:
- Meets set sales goals.
- Performs shifts at the front desk when needed.
- Assists with managing the hotel’s Social Media platforms – posting content, responding to messages & comments
- Assists with responding to reviews on TripAdvisor.com, Expedia.com, Booking.com, etc.
- Reports to the Director of Sales and is evaluated against planned objectives; with DOS assistance takes appropriate action to maximize sales and valley periods.
- Ensures assigned area operates within cost constraints.
- Maintains effective plans of correspondence and in-house communications.
- Solicits, evaluates, sells, and confirms business to meet budgeted sales and profit margin:
- Uses the Internet and other effective sites to prospect for potential business.
- Makes 10 prospecting calls (40 per month)
- Qualifies prospective leads as to profitability.
- Assists DOS in researching client’s needs and recommending programs to fulfill those needs.
- Negotiates with client to achieve maximum profit while satisfying client needs.
- Calls to confirm appointments for Director of Sales
- Makes 10 calls per week *(40 per month) to promote hotel, make and confirm appointments for the Director of Sales.
- Coordinates with various departments the activities related to booked business to ensure customer satisfaction and property profit:
- Reviews sales work file of assigned accounts to maintain a proper flow of information within the hotel.
- Coordinates guests needs, clarifies and firms details of meeting rooms, functions, menus, and audio visual requirements after a booking is made as assigned by the Director of Sales.
- Assists in developing and executing projects for market areas as stated in the hotel Marketing Plan to increase sales volume and profitability:
- Assists Director of Sales in conducting market analysis to determine client needs, occupancy potential, rates desired, etc.
- Assists Director of sales in developing and executing package plans, special sales activities, promotions, public relations activities and materials, advertising, etc. Be an Expert Tracker
- - the team will know how they are doing based on your meticulous records .Help the department stay on track to reach targets by inputting data into STS and maintaining sales traces to meet sales call goals. Using your eye for detail and passion for order, maintain records for later reference and reporting.
- Participates as required in solving problems with other departments related to booked business:
- Problems of accommodation and function space conflicts.
- Salvaging of accounts, which threaten cancellation.
- Affects compromise between client/guests needs and property facilities.
- Contact customers in-house to promote good will and foster additional business, repeat bookings, and referrals.
- Distributes handwritten notes to all arriving guests of our top and target accounts.
- Follows up on progress of groups booked, such as room night pick-up, rooming lists and cut-off dates, with the Front Office Management to insure maximum occupancy on a daily basis.
- Makes the number of maintenance calls required to coordinate all arriving groups, request rooming lists, arrange details for meeting and group rooms and to ensure that contracts are received on a timely basis. (A maintenance call goal will be set by DOS and GM)
- Enhances the property’s community image and stays abreast of competition, new developments, and sales methods and techniques in the hospitality industry to maximize profitability.
- Periodically shops competitive hotels.
- Attends monthly staff meeting to discuss group resumes to maintain favorable working relationships among hotel associates and to promote maximum morale, productivity and efficiency.
- Prepares reports, as requested, to develop a more informative data base for improved management decision making and critical evaluation of work activities
- Performs all accountabilities in a timely and efficient manner, following established company policy and projecting a favorable image of NHG and the resort. Works to achieve objectives, public recognition and acceptance.
- Keeps the Director of Sales promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate.
- Performs other duties as Requested
Educational/Vocational Preparation:
A High School Diploma/GED is required.
Qualifications:
- Requires familiarity with applicable franchise standards and procedures.
- Must possess knowledge, skill, and ability in hotel/resort sales, to include the development of sales goals, budgeting, forecasting, development of marketing plan, design of client programs, knowledge of room rates, function space rates and availability, knowledge of all market segments.
- Requires written communication skills.
- Must possess ability to professionally represent the property both to the guests and to the surrounding community
- Ability to follow schedule and ability to perform physical labor.
- Self-motivation and the ability to work in a team environment
- Neat, clean, and professional appearance
