What are the responsibilities and job description for the Medical Front/Back Office position at NEWPORT MESA AUDIOLOGY INC?
Well established Institute in Newport Beach invites you to join our team as a front/back office representative. This exciting part-time, in-office opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives.
Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position.
We offer competitive compensation packages including but not limited to the following:
- Healthcare, Dental, Vision, Chiropractic
- Accident, Life Term, Hospital, Critical Illness & Cancer, Disability
- Paid Time Off (starting at 40 hours)
- Sick Leave (40 hours each year)
- Flexible Work Schedule
- Paid Holidays
- Retention Bonus
- Retirement Contribution match 4%
Daily responsibilities include (but are not limited to):
- Portray a high-level of customer service experience for all callers.
- Provide courteous and proficient telephone service to our patients.
- Manages all outgoing, interoffice or incoming calls.
- Transfers all calls accurately and to appropriate individuals.
- Provide strong customer service in handling customer's inquiries regarding insurance coverage.
- Generate reports as needed.
- Address basic questions from caller.
- Triage call to ensure proper transfer.
- Respond to all messages timely.
- Follow office closing procedures and ensure lock up and equipment turned off.
- Provide a professional image at all times.
- Perform other assignments as assigned.
- Greet incoming patients and visitors
- Check patient in and out
- Schedule follow up appointments.
- Coordinate with staff for timely care of patients
- Cross-train and help with front office, scheduling, medical records and phones as needed
- Participate in various projects and/or complete other tasks as assigned by management
- Team player ready to help with anything needed
- Data entry
- Maintain patient files
- Clean/ maintain patient exam rooms and stock supplies
- Effectively communicate with practice staff and patients on a regular basis
- Document and update customer records based on phone interactions via database.
- Problem solving and assisting with various tasks
- Sell alternative payment plans when insurance is not covered.
- Assist in department's general administrative reporting duties.
Qualifications
Education and Experience:
- Minimum education equivalent to a 4-year high school diploma or GED
- This in an entry-level position
- Medical office experience a plus
- Customer service experience a plus
- Insurance knowledge a plus
Skills and Abilities:
- Quick learner/ Self-starter/ Able to work independently and approach tasks with a positive attitude
- Strong customer service skills
- Strong computer skills
- Typing 45 wpm or higher
- Strong attention to detail
- Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet
- Strong ability to identify, analyze, and solve problems
- Must be punctual and reliable
- eClinical and/or TIMS knowledge a plus
- ACT! Pro a plus
24 Hours between Monday through Friday 6:00 - 7:00
Salary : $16 - $21