What are the responsibilities and job description for the Information Technology Technician #59-25 position at Newport-Mesa Unified School District?
VACANCY:
This recruitment is open and promotional, which means that all are welcome to apply and current employees in permanent positions are eligible to receive seniority credit and promotional placement once passing all exams.
There is currently one (1) opening located in the Information Technology Department. This position works 8 hours per day, 5 days per week, 12 months per year.
*A negotiated salary increase of 7% is in process making step 1 $5069/month.
This classification is mainly responsible for the first level support at assigned sites, as well as Help Desk call center duties.
Position Benefits:
BASIC FUNCTION:
Under the direction of the Supervisor, Technology Support, provide technical support in the installation, operation, maintenance and repair of computer equipment, peripherals and software at an assigned school site, District facility or computer laboratory; instruct and assist District personnel in the operation of computers, peripherals, software and related equipment; troubleshoot user problems using help desk practices and procedures and various communication methods.
MINIMUM QUALIFICATIONS:
EDUCATION AND EXPERIENCE:
LICENSES AND OTHER REQUIREMENTS:
An eligibility list will be established for successful candidates which will be used to fill open positions during the life of the list.
Examinations and interviewing for creating the eligible list will be conducted virtually using different online/internet platforms that require video recording or conferencing capabilities, as well as access to a computer with an internet connection and basic Microsoft Office Suite Software.
The virtual written examination is tentatively scheduled for the week of April 21st. The virtual qualifications appraisals interview (oral exam) is tentatively scheduled for the week of April 28th.
You will be notified via email, as indicated on your application, regarding your ability to participate in the examination phase of this recruitment.
Applications will be reviewed for minimum requirements. However, Newport-Mesa Unified School District reserves the right to hold a competitive screening based on the number of applications and the needs of the District.
This recruitment is open and promotional, which means that all are welcome to apply and current employees in permanent positions are eligible to receive seniority credit and promotional placement once passing all exams.
There is currently one (1) opening located in the Information Technology Department. This position works 8 hours per day, 5 days per week, 12 months per year.
*A negotiated salary increase of 7% is in process making step 1 $5069/month.
This classification is mainly responsible for the first level support at assigned sites, as well as Help Desk call center duties.
Position Benefits:
- Comprehensive health benefits program: including medical, vision, dental and life insurance.
- Optional participation in a Flexible Spending Account (medical and dependent care).
- Defined retirement benefit through the California Public Employees' Retirement System (CalPERS).
- 12 vacation days during the first year of employment.
- 12 sick days each fiscal year.
- Up to 15 paid holidays.
BASIC FUNCTION:
Under the direction of the Supervisor, Technology Support, provide technical support in the installation, operation, maintenance and repair of computer equipment, peripherals and software at an assigned school site, District facility or computer laboratory; instruct and assist District personnel in the operation of computers, peripherals, software and related equipment; troubleshoot user problems using help desk practices and procedures and various communication methods.
MINIMUM QUALIFICATIONS:
EDUCATION AND EXPERIENCE:
Any combination equivalent to: graduation from high school supplemented by college-level course work in information technology and two years experience in the installation, operation, maintenance and repair of computer systems, peripherals and related equipment.
LICENSES AND OTHER REQUIREMENTS:
Valid California driver's license.
THE EXAMINATION:
Exam Weight
Supplemental Questions: Qualifying
Written Examination: 50%
Qualifications Appraisal Interview: 50%
The supplemental questions to the application will be reviewed and rated for certification. These questions are required at the time of application and are qualifying.
An eligibility list will be established for successful candidates which will be used to fill open positions during the life of the list.
Examinations and interviewing for creating the eligible list will be conducted virtually using different online/internet platforms that require video recording or conferencing capabilities, as well as access to a computer with an internet connection and basic Microsoft Office Suite Software.
The virtual written examination is tentatively scheduled for the week of April 21st. The virtual qualifications appraisals interview (oral exam) is tentatively scheduled for the week of April 28th.
You will be notified via email, as indicated on your application, regarding your ability to participate in the examination phase of this recruitment.
Applications will be reviewed for minimum requirements. However, Newport-Mesa Unified School District reserves the right to hold a competitive screening based on the number of applications and the needs of the District.
If you elect to have Newport-Mesa Unified School District (hereafter, 'District') contact you via email regarding your application and the hiring process, please be aware that the District is not responsible for any contacts you may have blocked on your email service. Unclaimed emails to applicants are not the responsibility of the District. In an effort to allow our emails through your personal spam filter, you can try to add domain@nmusd.us and domain@governmentjobs.com to your safe senders list.
REPRESENTATIVE DUTIES:
ESSENTIAL DUTIES:
Respond to help desk inquiries; assign work order tickets to site technicians utilizing assigned software; escalate unsolved trouble calls to appropriate technical personnel based on established escalation criteria.
Troubleshoot user problems utilizing remote desktop access; assure account request validity within an assigned database; reset customer passwords and test account status to determine activity.
Operate, install, configure, test and perform minor repairs to district computer equipment, software and related peripherals; troubleshoot computer equipment and peripheral devices and report need for major repairs to appropriate personnel.
Provide instruction and assistance to District personnel in the operation and care of computer equipment, hardware and software; provide loaner equipment to staff members; assure equipment is joined to District network domain and receives district standard application inventory.
Perform upgrades on computer equipment and software as directed.
Consult with vendors, service providers and technical support regarding purchase of parts, status of repairs and answers to software and hardware related questions.
Communicate with other departments and District personnel to coordinate activities and provide technical assistance.
Drive a vehicle to various sites to conduct work; prioritize and respond to emergency service calls.
Maintain a variety of records and reports related to computer repairs and inventory; update databases as necessary; process service requests and verify computer specifications.
Convert documents as directed.
Using a variety of communication methods, provides on-line support and assistance to users, Help Desk support and remote control of user systems as directed.
Provides limited technical support for word processing, spreadsheet, database, and other applications.
Operate a variety of testing equipment and hardware and power tools.
Assist other departments on special projects as assigned.
OTHER DUTIES:
Perform related duties as assigned.
Respond to help desk inquiries; assign work order tickets to site technicians utilizing assigned software; escalate unsolved trouble calls to appropriate technical personnel based on established escalation criteria.
Troubleshoot user problems utilizing remote desktop access; assure account request validity within an assigned database; reset customer passwords and test account status to determine activity.
Operate, install, configure, test and perform minor repairs to district computer equipment, software and related peripherals; troubleshoot computer equipment and peripheral devices and report need for major repairs to appropriate personnel.
Provide instruction and assistance to District personnel in the operation and care of computer equipment, hardware and software; provide loaner equipment to staff members; assure equipment is joined to District network domain and receives district standard application inventory.
Perform upgrades on computer equipment and software as directed.
Consult with vendors, service providers and technical support regarding purchase of parts, status of repairs and answers to software and hardware related questions.
Communicate with other departments and District personnel to coordinate activities and provide technical assistance.
Drive a vehicle to various sites to conduct work; prioritize and respond to emergency service calls.
Maintain a variety of records and reports related to computer repairs and inventory; update databases as necessary; process service requests and verify computer specifications.
Convert documents as directed.
Using a variety of communication methods, provides on-line support and assistance to users, Help Desk support and remote control of user systems as directed.
Provides limited technical support for word processing, spreadsheet, database, and other applications.
Operate a variety of testing equipment and hardware and power tools.
Assist other departments on special projects as assigned.
OTHER DUTIES:
Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
Computer hardware systems and software applications utilized by the District.
Materials, methods and tools used in the operation and repair of computer and network systems.
Record-keeping and report preparation techniques.
Technical aspects of field of specialty.
Oral and written communication skills.
Laws, rules and regulations related to assigned activities.
Inventory methods and practices.
Interpersonal skills using tact, patience and courtesy.
Materials, methods and tools used in the operation and repair of computer and network systems.
Record-keeping and report preparation techniques.
Technical aspects of field of specialty.
Oral and written communication skills.
Laws, rules and regulations related to assigned activities.
Inventory methods and practices.
Interpersonal skills using tact, patience and courtesy.
ABILITY TO:
Perform technical work in the installation, maintenance, and repair of a variety of computerized equipment and peripherals.
Provide technical assistance to computer systems users.
Troubleshoot and repair basic operating system software malfunctions.
Research, analyze and recommend new system software and hardware.
Make routine equipment adjustments and perform routine maintenance and minor repairs.
Communicate effectively both orally and in writing.
Understand and follow oral and written instructions.
Maintain records and prepare reports.
Use excellent telephone and interpersonal skills and establish and maintain a cooperative working relationship with others.
Plan, prioritize, schedule and organize work.
Perform work independently without supervision, but also the ability to determine the seriousness of a problem which warrants escalation.
Specific knowledge of the Microsoft Office suite.
Maintain current knowledge of technological advances in the field.
Provide technical assistance to computer systems users.
Troubleshoot and repair basic operating system software malfunctions.
Research, analyze and recommend new system software and hardware.
Make routine equipment adjustments and perform routine maintenance and minor repairs.
Communicate effectively both orally and in writing.
Understand and follow oral and written instructions.
Maintain records and prepare reports.
Use excellent telephone and interpersonal skills and establish and maintain a cooperative working relationship with others.
Plan, prioritize, schedule and organize work.
Perform work independently without supervision, but also the ability to determine the seriousness of a problem which warrants escalation.
Specific knowledge of the Microsoft Office suite.
Maintain current knowledge of technological advances in the field.
WORKING CONDITIONS:
ENVIRONMENT:
Indoor environment.
Driving a vehicle to conduct work.
Working around electrical equipment and video displays.
Driving a vehicle to conduct work.
Working around electrical equipment and video displays.
PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate hand tools, computer keyboards and other specialized equipment.
Hearing and speaking to exchange information.
Reaching overhead, above the shoulders and horizontally.
Lifting, carrying, pushing or pulling moderately heavy equipment.
Bending at the waist, kneeling or crouching.
Seeing to view a computer monitor.
Hearing and speaking to exchange information.
Reaching overhead, above the shoulders and horizontally.
Lifting, carrying, pushing or pulling moderately heavy equipment.
Bending at the waist, kneeling or crouching.
Seeing to view a computer monitor.
HAZARDS:
Working at heights.
Working in a cramped or restrictive work chamber.
Working in a cramped or restrictive work chamber.
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