What are the responsibilities and job description for the Ramp Customer Service Supervisor PM position at Newrest?
Newrest ATL a leader in In-flight catering has an exciting opportunity for an experienced Ramp Customer Service Supervisor. This individual is responsible for overseeing a small team of Customer Service Representatives and will assist with operational, fiscal, and human resource responsibilities for the Customer Service department. This individual sets the tone for the department's culture, ensures that team members accomplish the work, and treats them equitably and respectfully. This individual expresses the vision and motivation for the department to improve recruitment and retention efforts. This individual consistently evaluates ways to improve the operational flow and maintains the quality and safety standards defined by Newrest.
Please note : THIS IS NOT A CALL CENTER ENVIRONMENT! "Customer Facing" experience is a plus!
ESSENTIAL FUNCTIONS
Supervisory and Management
This position oversees the Customer Service department. This individual manages and supervises the work of all employees within the department, provides vision and clear expectations to all team members, handles succession planning for all employees as well as holds team members accountable.
Operations
Operational responsibilities are defined as follows : take ownership of the department; ensure that the needs of the client are met through proper interaction with customer service representatives and by serving as a liaison between the client and the operations team. This individual communicates to the team any changes in the scope of work or concerns or compliments from the client. This individual will ensure that the client is content with the services provided by Newrest. Much of this is accomplished through the team.
Safety and Quality
In the area of quality and safety, this individual will ensure that all processes conform to the customer and Newrest specifications, always comply with good hygiene and manufacturing practices (e.g., hazard analysis and critical control points [HACCP], FIFO), carry out cleaning, washing, and sanitation of premises in accordance with cleaning plan, investigate and complete incidents / accidents documentation as well as enforcement of safety processes and legal requirements for all processes.
Human Resources
This position also holds the following HR-related responsibilities : interview and determine the individuals to join your department, approve time off requests and other leaves of absence, perform performance reviews for all department team members, approve all timecards and resolve timecard discrepancies, mentor and coach team members and provide corrective actions as required regular and timely attendance.
