What are the responsibilities and job description for the IT Business Solutions Manager (On-Site) position at Newrez LLC?
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
The IT Business Solutions Manager works closely with business leadership to define, manage, and complete IT projects in alignment with business objectives and initiatives. The position blends together the traditional roles of Business Analyst, Project Manager and Product Owner. The IT Business Solutions Analyst serves as an advocate for the business within IT through proactive identification of business needs, understanding the value, prioritizing the efforts within IT and ensuring successful delivery of the resulting solutions & ongoing support. Successful individuals will possess both technical and soft skills, to include (1) a basic understanding of software development practices & principles, (2) the ability and desire to develop a thorough understanding of business operations, pain-points, & strategic plans, and (3) excellent verbal and written communication skills. The IT Business Solutions Manager are expected to become experts in their assigned business area and to develop enduring relationships at all levels in the organization. They should be results oriented professionals with a proven ability to overcome challenges in varied situations; they should be creative and energetic thought leaders with a passion for excellence and a deep understanding of how well-managed technology can help an organization meet its objectives.
Principal Duties
- Actively elicit & communicate business requirements using interviews, process documentation, brainstorming sessions, surveys, site visits, and / or workflow analysis.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Define and write user stories to represent business requirements.
- Deliver the following artifacts as needed to support comprehensive understanding : functional requirements, process flow diagrams, screen mockups, and data flow diagrams.
- Collaborate with developers and IT subject matter experts to establish the technical vision and analyze tradeoffs between factors such as cost, time to deliver, usability, system performance, and scalability.
- Serve as the conduit between the user community (internal and external customers) and the software development team through which requirements flow.
- Proactively communicate with external customers and internal business partners, and successfully engage in multiple initiatives simultaneously.
- Drive and challenge business units on their assumptions of how they will successfully execute their plans.
Within the role of Project and Product Manager, the individual will :
Education and Experience Requirements
Knowledge, Skill, and Ability Requirements
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
Additional Information :
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits :
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Newrez NOW :
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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