What are the responsibilities and job description for the Mailroom Associate position at NewRez LLC?
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
POSITION SUMMARY
The Mailroom Associate with a strong attention to detail will facilitate a variety of mailroom tasks to ensure high levels of customer service in a fast-paced environment.
DESCRIPTION
Duties and Responsibilities
- Process mail through 4 stages : Inbound, Centralized, Outbound and Post Close.
- Perform various Mail Center activities including scanning, sorting, metering, tracking mail, folding, inserting, delivery, pickup, etc.
- Correctly match documents with folders, verify document accuracy, print, and prep documents.
- Process inbound documents for accuracy, completion, and further steps against client established processes.
- Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
- Demonstrate high level of attention to detail and work independently.
- Adhere to all safety procedures.
- Take direction from supervisor or site manager.
- Ability to lift heavy boxes, files, or paper as needed, which may be up to 55lbs.
- Ability to sit, stand for long periods (possibly entire shift).
- Handle time-sensitive material (i.e., confidential, urgent packages).
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
- Regular attendance and / or punctuality.
- Ability to get along with others.
- Performs related duties as assigned by management.
Qualifications and Education Requirements
Skills, Abilities, and Knowledge
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.
Additional Information :
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits :
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Newrez NOW :
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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