Privacy Compliance Manager

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Job Description

Duties and Responsibilities

• Develop, implement, and maintain privacy policies and procedures to ensure compliance with applicable federal and state laws, including GLBA, CCPA, FDCPA, FCRA, TCPA, and other financial privacy regulations.
• Monitor regulatory and investor changes related to privacy and assess their impact on the company’s operations, updating policies as needed.
• Manage policies related to required federal and state privacy notices and web notices to ensure clear and accurate information is provided on how customer data is collected, used, and protected.
• Oversee processes related to capturing and adhering to consumer opt-out and opt-in preferences related to marketing, data sharing, text messaging, and similar functions.
• Conduct regular risk assessments and audits to identify and mitigate privacy risks.
• Provide training and guidance to employees on privacy regulations and best practices and raise awareness about privacy best practices and the importance of data protection within the organization.
• Collaborate with legal, IT, and compliance teams to ensure robust safeguards are in place related to data protection and privacy measures.
• Oversee the response to privacy incidents, working with internal and external stakeholders to mitigate risks and ensure proper notification procedures.
• Oversee processes related to responding to customer inquiries regarding their privacy rights, including access to information and data correction requests.
• Conduct after action reports when privacy incidents occur to determine the root cause and implement controls to prevent recurring incidents.
• Act as the primary point of contact for regulatory agencies and external auditors regarding privacy matters.
• Maintain records of compliance activities and prepare reports for senior management.
• Review and negotiate data protection agreements with vendors and third parties to ensure compliance with privacy standards.
• Performs other duties as assigned.
  
  

Qualifications And Education Requirements

• Bachelor’s degree in business, law, finance, or a related field.
• Master’s or JD preferred.
• 5 years’ experience in privacy compliance, preferably in the mortgage or financial services industry.
• Certified Information Privacy Professional (CIPP), Certified Regulatory Compliance Manager (CRCM), or similar certification preferred.
• Experience with risk assessment, policy development, and regulatory compliance processes.
  
  

Skills, Abilities, And Knowledge

• Strong knowledge of mortgage-related privacy regulations, including the Gramm-Leach-Bliley Act (GLBA), Fair Credit Reporting Act (FCRA), and other applicable laws.
• Excellent communication, problem-solving, and leadership skills.
• Ability to work independently and collaborate with cross-functional teams.
• Ability to multi-task, respond well to pressure and deadlines, and work well individually and in a team environment. Flexible to changing priorities, project scopes, and deadlines. Ability to manage multiple tasks and projects
• Work well as an internal consultant in understanding business processes.
• Communicate exceptionally with enterprise class interpersonal skills (listening, comprehending, composing written communication, etc.)
• Strong Project Management, facilitation, and team leadership skills.
  
  

REVISION HISTORY

Last Updated: 3/7/2025

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
  
  

Newrez NOW

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
  
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection