Project Manager – Servicing Program Management (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Project Manager – Servicing Program Management is tasked with isolating areas of potential process inefficiencies and initiating/managing remediation projects. The management of these projects will include, but is not limited to, diagnosing process gaps, providing procedural improvement recommendations, tracking the current and targeted error rate, providing updated managerial reporting, and finalizing the handoff of the process and reporting to the respective business unit. In addition, this individual will own ongoing Key Performance Indicator (KPI) reporting and performance management for completed projects. This individual will support the Director and/or Sr Director in management of project activities, tracking, organizational reporting, customer presentations, scorecards, etc.

Principal Duties

• Responsible for the management of various projects as assigned by department management (e.g., VP, Sr Director, or Director).
• Tasked with understanding key processes for Performing and Specialty Servicing.
• Individual to work daily with the Servicing Operations teams to measure and monitor current error rates for selected remediation projects.
• Individual to work daily with the Servicing Operations teams to measure and monitor financial and operational performance of securitizations.
• Individual will be responsible for rectifying current process gaps among various processes and providing reporting to ensure the appropriate changes are managed and monitored post project closing.
• Will work collaboratively with various department leaders on key performance directives.
• Will track the success and failure rate of previously closed projects and provide summary statistics on the corresponding error percentage postmortem.
• Prioritize and present open projects and remediations to executive team on a monthly basis.
• Own the assigned process areas with activities including change management and coordinating implementation/change between various groups in the organization.
• Ensures that preventives actions from remediations are carried out using process improvement principles such as Lean Six Sigma and/or the Shelter Mortgage Servicing (SMS) Problem Solving Tool.
• Performs related duties as assigned by management.
• These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.
  
  

Education and Experience

• Bachelor's degree required.
• 4 years’ related experience required.
  
  

Knowledge, Skills, And Abilities

• Strong organizational and communication skills required.
• Amendable to changes in priority, project scope, and deadlines.
• Proficient in MS Office Suite.
• Experience in Smartsheet.
• Able to work independently and with little direct guidance.
• Analytical skills and the ability to design and implement processes.
• Project management skills.
• Must have a strong understanding of process improvement methodologies such as Lean and Six Sigma.
  
  

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
  
  

Newrez NOW

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
  
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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