Payroll Specialist I

NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk.

Newtek's and its subsidiaries' business and financial solutions include banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions.

Newtek Payroll & Benefits Solutions provides our clients with a complete payroll processing solution via a Human Capital Management (HCM) platform. We offer Payment Options / Payroll Management, Real Time Access, Tax Management, HR Consulting, Pay Cards, Worker's Compensation (pay-as-you-go), Affordable Care Act (ACA), Applicant Tracking, and Online Benefit Enrollment.

As a Payroll Specialist, you will be responsible for the payroll processing of new clients with the iSolved payroll (HCM) platform. Responsible for ensuring clients process their first payrolls accurately and timely. In addition, the specialist will be responsible for successful ongoing training of Newtek (iSolved) payroll associated products. Ensure excellent customer service by building long-term relationships with clients. Use a consultative selling approach; upsell and cross-sell other Newtek business service solutions to new or existing customer(s). Maintain a professional working relationship with internal and external customers.

Job Responsibilities include but not limited to :

• Assist client in processing payrolls, helping onboarding new clients, and supporting clients with unique needs.
• Maintain an assigned base of payroll clients which includes approx. 175 -200 clients. Customer base to be assigned based on knowledge and experience level.
• Provide excellent customer service support by resolving client issues and concerns timely and accurately while establishing and maintaining a positive working relationship.
• Expand knowledge of the payroll and payroll tax rules and regulations and keep up to date with payroll compliance.
• Ensure all data entry changes are accurately keyed in a timely manner.
• Ensure deadlines are met and payrolls and reports are produced accurately.
• Serve as a single point of contact for the client and coordinate with other internal departments to fulfill client needs.
• Handle escalated calls from the other payroll team members as needed.
• Support and assist management in the training of other payroll team members.
• Performs adjustments, reconciliation, and audits, researching all issues.
• Assist management in documenting workflows and processes and procedures.
• Learn to coordinate and perform a variety of complex payroll / HR / Time duties in the preparation, processing, and maintenance of payroll, salary, and benefit calculations so that client employees are always paid accurately and on time.
• Collect, analyze, update, and reconcile payroll data on a weekly, bi-weekly, monthly, quarterly and annual basis.
• Research and analyze discrepancies and process appropriate payroll and benefit adjustment entries.
• Perform the calculation and application of garnishment deduction orders.
• Prepare and send client payroll reports as needed.
• Reconcile all data with client payroll each reporting period.
• Process year-end updates for all clients and provide accurate tax reports.
• Prepare off-cycle payrolls and manual checks as necessary.
• Develop and maintain awareness of SSAE16 requirements and accountable for compliance of each task performed.
• Employ root cause analysis, troubleshooting, trending, and preventative measure methods.
• Process payrolls for new clients to ensure all parts are functioning smoothly.
• Ensure client notes and issues are documented within Newtek (iSolved).
• Provide training to new clients on iSolved online system as needed, reporting and productions available.

Customer Service

Qualifications include but not limited to :

The salary range for this position is $50,000.00 to $65,000.00 a year.

This position is remote working from home.

Organizational "Fit" considerations : Newtek is seeking a team player who enjoys technical challenges within a fast-paced environment, applies sound judgment in successful task planning and execution, meet deadlines, and communicates the highest standards of professionalism in his / her appearance and work habits. If you have an interest in professional growth and joining a leading Business Solutions company, it is time to consider joining Newtek.

Newtek offers competitive salary and a performance-based bonus program to reward your results. We provide our employees with an excellent comprehensive benefits package including medical, dental, vision, supplemental benefits, and a 401(k) savings plan with an employer match. On-going training on sales techniques, industry, and competitive landscape to support your career growth.

Newtek is an Equal Opportunity Employer; M / F / D / V. We require all of our employees to perform work in an ethical manner and uphold our Code of Business Conduct and Ethics at all times.

Salary : $50,000 - $65,000