What are the responsibilities and job description for the Automotive Service Advisor position at Newton Ford South?
Why Newton Motor Group?
Newton Motor Group is a family owned auto group that has been serving the fine people of Tennessee since 2008. We now have four dealerships comprised of five major auto manufacturers including Nissan, Ford, Chevy, Buick, and GMC. With our locations in Gallatin and Shelbyville, we can serve all of Central Tennessee including Nashville, Murfreesboro, Hendersonville, Lebanon, Lewisburg, Manchester, Tullahoma, Franklin, and all the surrounding areas. At Newton Motor Group, we are customer and employee oriented. We know that happy employees make for happy customers. Come to Newton Motor Group, and let us put a smile on your face. In our time here, we have done a lot to support this community including giving away a car every year to a local high school student. Come to a Newton Motor Group dealership near you today!
What We Offer:
- Medical, Dental, Vision, Life and Disability
- 401k
- Salary 60-day training program with designated Trainer to ensure your success
- Ongoing training and education through the manufacturer and management team
- Dealer Rater Nissan dealer of the year 2 years running
- Family-oriented and genuinely friendly work environment
- Clear career progression with an opportunity to be promoted from within
- Employee vehicle purchase and service discounts
Responsibilities
- Greets customers promptly
- Obtains customer and vehicle information
- Clearly reports all vehicle symptoms as described by the customer
- Determines and recommends needed maintenance base on age, mileage, and vehicle history
- Prepares complete and accurate estimate of cost for labor and parts
- Establishes follow-up time
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Verifies that final invoice reconciles with work performed on the repair order
- Explains all completed work and charges to customers
Qualifications
- Minimum 1 year experience in a service advisory role
- Knowledge of automobiles
- Positive attitude
- High volume mentality
- CSI focused
