What are the responsibilities and job description for the Lab Customer Service Representative- Mon-Fri position at Newton-Wellesley Hospital?
Responsible for providing laboratory client service support via telephone to lab staff, physician offices, nursing homes, health care clinics, other medical organization clients, and patients in a call center environment. Responsibilities include answering phone call inquiries, making outbound calls to relay test results and specimen information, receiving and accurately dispatching couriers, approving and delivering phlebotomy and outreach supply requests to appropriate locations, managing standing laboratory orders, and completing other daily administrative tasks as assigned.
Candidate preferably has experience and skills in at least one of the following areas : customer service related to healthcare and / or clinical lab setting, medical lab assistant and / or phlebotomy experience, call center environment.
This position requires a high school education and average typing speed of 30 wpm is required. Experience with a clinical laboratory and / or an understanding of medical terminology related to lab work is preferred. Strong attention to detail, organizational and follow through skills, along with excellent customer service, good problem solving skills and the ability to prioritize tasks is pertinent in this role. Strong computer skills also needed; should be comfortable with Microsoft Office Suite, Outlook, and learning to navigate hospital information systems. Equipment operated includes : Telephone and answering systems, paging systems, Meditech computer systems including all required modules, and printer, fax machines and copier machines, Windows Operating Systems.
A period of 3 months on the job training is required to acquire a good working knowledge of the job.
Additional_Job_Description
Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
