Manager - Global Services

Join Our Mission to Deliver Exceptional International Patient Care

Manager - Global Services

Are you passionate about enhancing the healthcare experience for international patients? Do you have the leadership skills to manage a dynamic team while expanding global partnerships and improving operational efficiency? If so, we invite you to apply for the Manager - Global Services position.

In this role, you will oversee the day-to-day operations of our Global Patient Services program, ensuring that international patients and their families receive the highest quality care and logistical support. You will lead a team responsible for patient coordination, concierge services, and cross-cultural communication, ensuring that every patient’s journey is seamless from the moment they inquire about care to their post-treatment follow-up.

Beyond managing daily operations, you will play a key role in expanding the program’s reach and reputation. You will work closely with embassies, consulates, international insurance providers, and referral organizations to strengthen relationships and attract more international patients to our hospital. Representing the institution on a global stage, you will attend conferences, foster strategic alliances, and identify new business opportunities that drive growth.

In addition to operations and financial management, you will be a key advocate for international patients. You will work closely with hospital departments to resolve concerns, ensuring a culturally sensitive and compassionate approach to patient care. You will also lead initiatives to enhance cross-cultural communication training for staff, equipping them with the skills needed to serve diverse patient populations effectively.

This role is ideal for a strategic thinker with a deep understanding of international healthcare, strong leadership skills, and a passion for improving patient experiences across cultures. If you’re ready to make a global impact, we encourage you to apply.

Preferred Experience

• Master's Degree

Required Experience

• Minimum of 5 years of experience

• Communication and presentation skills to effectively interact in a cross-cultural setting while being culturally sensitive to international patients’ needs, concerns, and/or demands

• Fluency (written and oral) in another language (e.g. Arabic, Spanish, etc.)

• Prior operational and supervisory experience within a complex medical center

• Strong program development experience with a talent for networking and relationship management

• International business development experience

• Ability to work on weekends, holidays and after normal business hours as needed

• Ability to travel for business development purposes as needed

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.