Sales Trainee

WHO WE ARE:

How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?

Transtar Industries is on a mission to simplify complex vehicle repair to keep the world moving .

We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.

What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which Transtar was founded: Commitment , Humility , Optimism , Integrity , and Respect .

A career with Transtar offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.

THE OPPORTUNITY:

The Sales Trainee will be responsible for answering inbound calls for customers within multiple region, utilizing Transend and other automotive aftermarket catalogs and parts knowledge to complete customer orders. The representative will need to be customer service driven and have the ability to search for product across the region, internal or external to satisfy their customer’s needs. The Call Center Representative will report directly to the Regional Director and will be held accountable to daily, monthly and yearly individual sales goals. The role will require collaboration with branch managers to ensure service expectations of the customer base as well as strategic planning with Sales Representatives to help build their book of business to meet sales expectations. This individual will be expected to convert interactions into transactions and will need to implement outbound call strategies to ensure they are meeting their sales targets.

RESPONSIBILITIES:

• Answer inbound calls and assist customers in completing their parts order
• Utilize Transend and other cataloging and parts knowledge to assist with their customer’s needs and facilitate any necessary troubleshooting
• Remind customers of communicated corporate promotional opportunities
• Utilize outside vendor opportunities to help find a part that is not available internally
• Perform outbound calls to generate additional sales
• Meet sales quota expectations set by Regional Director
• Communicate with branch managers on any service related issues
• Recommend Transend Online Cataloging for customers that prefer online ordering.
• Process credits, manage customer returns
• Provide price, availability, service times to customers
• Address customer order fulfillment issues and proactively resolve to customer’s satisfaction
• Participate in product training and provide product specific support to customers and sales reps
  
  

KEY QUALIFICATIONS:

• Minimum of 1 or more years of experience in automotive parts sales, automotive repair, or the automotive service industry.
• High School Diploma, or equivalent work experience in role.
• Ability to learn and apply product knowledge effectively.
• Passionate about providing exceptional customer-service and sales support.
• Demonstrated commitment to core values that align with Transtar, including Integrity, Commitment, Humility, Respect, and Optimism.
  
  

SKILLS & ABILITIES:

• Ability to multi-task and work under pressure in a fast paced environment.
• Capable of building strong relationships and rapport with customers.
• Experience using automotive parts cataloging is preferred.
• Experience using web based order portals.
• Strong customer service philosophy.
• Proven track record of meeting sales targets.
• Proficiency in POS order punch out platforms.
  
  

WORK ENVIROMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

While performing the duties of this job the associate isregularlyrequired to talk or hear. The associate is regularlyrequired to sit, stand or walk. The associate is occasionallyrequired to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds.

TRAVEL REQUIREMENTS:

None