What are the responsibilities and job description for the Service Manager position at NexGen Roofing?
Job Description
Job Title: Service Manager - Repair Department
Company: NexGen Roofing
Location: Jacksonville, FL
Job Overview:
NexGen Roofing, a trusted leader in the commercial and residential roofing industry, is seeking an experienced and driven Service Manager to oversee our repair operations. This role is essential in delivering outstanding service to our customers, ensuring the quality of repairs, and maintaining efficient workflows. The ideal candidate will have a background in roofing, proven management and sales experience, and be adept with technology, including CRM systems like JobNimbus.
Key Responsibilities:
Company Description
Welcome to NexGen - Your Trusted Partners in Construction Excellence!
At NexGen, we take great pride in being your go-to experts for residential and commercial re-roofs, repairs, and everything in between. As a dynamic construction company, our dedication to delivering exceptional results and fostering lasting partnerships is at the core of everything we do.
Why Choose NexGen:
Teamed Up With You: Our tagline isn't just a phrase; it's a philosophy. We believe in empowering our employees to reach new heights in their careers. Hard work and dedication are recognized and rewarded with opportunities for growth within our organization.
Unmatched Expertise: With a team of skilled craftsmen and craftswomen, we tackle interior and exterior repairs, renovations, and remodels with precision and passion. Our attention to detail ensures an above-and-beyond construction experience for every customer.
Partners in Progress: We value the partnerships we build with our customers. From the initial consultation to project completion, we collaborate closely, tailoring solutions to their unique needs and aspirations.
Community Champions: Giving back to our community is a part of who we are. Through active participation in charity events and community initiatives, we strive to make the world a better place for all.
Our Services:
Residential and Commercial Re-Roofs: Shielding your property with durable and aesthetically pleasing roofing solutions.
Why Work with Us:
Growth Opportunities: Join our family, and we'll nurture your potential, providing a platform for personal and professional advancement.
Collaborative Environment: Our team thrives on teamwork and camaraderie, fostering a supportive atmosphere that inspires excellence.
Meaningful Impact: Be part of a company that actively contributes to the betterment of the community and enriches the lives of others.
At NexGen, we're more than a construction company – we're partners in progress, ready to embark on a journey of growth, transformation, and making a positive impact. Team up with us, and let's build a brighter future together.
Check us out at NEXGENFL.com
Welcome to NexGen - Your Trusted Partners in Construction Excellence! At NexGen, we take great pride in being your go-to experts for residential and commercial re-roofs, repairs, and everything in between. As a dynamic construction company, our dedication to delivering exceptional results and fostering lasting partnerships is at the core of everything we do. Why Choose NexGen: Teamed Up With You: Our tagline isn't just a phrase; it's a philosophy. We believe in empowering our employees to reach new heights in their careers. Hard work and dedication are recognized and rewarded with opportunities for growth within our organization. Unmatched Expertise: With a team of skilled craftsmen and craftswomen, we tackle interior and exterior repairs, renovations, and remodels with precision and passion. Our attention to detail ensures an above-and-beyond construction experience for every customer. Partners in Progress: We value the partnerships we build with our customers. From the initial consultation to project completion, we collaborate closely, tailoring solutions to their unique needs and aspirations. Community Champions: Giving back to our community is a part of who we are. Through active participation in charity events and community initiatives, we strive to make the world a better place for all. Our Services: Residential and Commercial Re-Roofs: Shielding your property with durable and aesthetically pleasing roofing solutions. Why Work with Us: Growth Opportunities: Join our family, and we'll nurture your potential, providing a platform for personal and professional advancement. Collaborative Environment: Our team thrives on teamwork and camaraderie, fostering a supportive atmosphere that inspires excellence. Meaningful Impact: Be part of a company that actively contributes to the betterment of the community and enriches the lives of others. At NexGen, we're more than a construction company – we're partners in progress, ready to embark on a journey of growth, transformation, and making a positive impact. Team up with us, and let's build a brighter future together. Check us out at NEXGENFL.com
Job Title: Service Manager - Repair Department
Company: NexGen Roofing
Location: Jacksonville, FL
Job Overview:
NexGen Roofing, a trusted leader in the commercial and residential roofing industry, is seeking an experienced and driven Service Manager to oversee our repair operations. This role is essential in delivering outstanding service to our customers, ensuring the quality of repairs, and maintaining efficient workflows. The ideal candidate will have a background in roofing, proven management and sales experience, and be adept with technology, including CRM systems like JobNimbus.
Key Responsibilities:
- Oversee and manage the day-to-day operations of the repair service department, ensuring timely and quality completion of all jobs.
- Develop and maintain schedules, assign tasks to repair crews, and monitor progress to ensure deadlines and quality standards are met.
- Serve as the primary point of contact for customers, providing exceptional service, addressing concerns, and resolving issues promptly.
- Utilize and manage JobNimbus or comparable CRM software to track projects, generate reports, and ensure effective communication between teams.
- Train, mentor, and lead repair crews, fostering a culture of teamwork, safety, and excellence.
- Create estimates and proposals in a timely window to win sales and drive revenue.
- Collaborate with other departments to ensure seamless integration of repair services into broader company operations.
- Maintain accurate records of repair jobs, budgets, and customer feedback to continuously improve processes.
- Roofing Expertise: Minimum of 3 years of experience in the roofing industry, with in-depth knowledge of repair processes and materials.
- Management Experience: Proven ability to lead and manage teams, with at least 2 years in a supervisory or managerial role.
- Technology Proficiency: Comfortable using CRM systems like JobNimbus (or similar), scheduling tools, and Microsoft Office Suite.
- Customer Service Skills: Strong ability to build relationships with customers, address concerns effectively, and deliver exceptional service.
- Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey information to team members and customers.
- Organizational Skills: Highly organized, detail-oriented, and able to manage multiple projects and deadlines simultaneously.
- Problem-Solving Ability: Resourceful and proactive in identifying and addressing challenges in the repair process.
- Opportunity to work with a team of dedicated professionals committed to excellence.
- Competitive salary and benefits package.
- A collaborative and supportive work environment.
- Chance to grow with a rapidly expanding company.
Company Description
Welcome to NexGen - Your Trusted Partners in Construction Excellence!
At NexGen, we take great pride in being your go-to experts for residential and commercial re-roofs, repairs, and everything in between. As a dynamic construction company, our dedication to delivering exceptional results and fostering lasting partnerships is at the core of everything we do.
Why Choose NexGen:
Teamed Up With You: Our tagline isn't just a phrase; it's a philosophy. We believe in empowering our employees to reach new heights in their careers. Hard work and dedication are recognized and rewarded with opportunities for growth within our organization.
Unmatched Expertise: With a team of skilled craftsmen and craftswomen, we tackle interior and exterior repairs, renovations, and remodels with precision and passion. Our attention to detail ensures an above-and-beyond construction experience for every customer.
Partners in Progress: We value the partnerships we build with our customers. From the initial consultation to project completion, we collaborate closely, tailoring solutions to their unique needs and aspirations.
Community Champions: Giving back to our community is a part of who we are. Through active participation in charity events and community initiatives, we strive to make the world a better place for all.
Our Services:
Residential and Commercial Re-Roofs: Shielding your property with durable and aesthetically pleasing roofing solutions.
Why Work with Us:
Growth Opportunities: Join our family, and we'll nurture your potential, providing a platform for personal and professional advancement.
Collaborative Environment: Our team thrives on teamwork and camaraderie, fostering a supportive atmosphere that inspires excellence.
Meaningful Impact: Be part of a company that actively contributes to the betterment of the community and enriches the lives of others.
At NexGen, we're more than a construction company – we're partners in progress, ready to embark on a journey of growth, transformation, and making a positive impact. Team up with us, and let's build a brighter future together.
Check us out at NEXGENFL.com
Welcome to NexGen - Your Trusted Partners in Construction Excellence! At NexGen, we take great pride in being your go-to experts for residential and commercial re-roofs, repairs, and everything in between. As a dynamic construction company, our dedication to delivering exceptional results and fostering lasting partnerships is at the core of everything we do. Why Choose NexGen: Teamed Up With You: Our tagline isn't just a phrase; it's a philosophy. We believe in empowering our employees to reach new heights in their careers. Hard work and dedication are recognized and rewarded with opportunities for growth within our organization. Unmatched Expertise: With a team of skilled craftsmen and craftswomen, we tackle interior and exterior repairs, renovations, and remodels with precision and passion. Our attention to detail ensures an above-and-beyond construction experience for every customer. Partners in Progress: We value the partnerships we build with our customers. From the initial consultation to project completion, we collaborate closely, tailoring solutions to their unique needs and aspirations. Community Champions: Giving back to our community is a part of who we are. Through active participation in charity events and community initiatives, we strive to make the world a better place for all. Our Services: Residential and Commercial Re-Roofs: Shielding your property with durable and aesthetically pleasing roofing solutions. Why Work with Us: Growth Opportunities: Join our family, and we'll nurture your potential, providing a platform for personal and professional advancement. Collaborative Environment: Our team thrives on teamwork and camaraderie, fostering a supportive atmosphere that inspires excellence. Meaningful Impact: Be part of a company that actively contributes to the betterment of the community and enriches the lives of others. At NexGen, we're more than a construction company – we're partners in progress, ready to embark on a journey of growth, transformation, and making a positive impact. Team up with us, and let's build a brighter future together. Check us out at NEXGENFL.com
