What are the responsibilities and job description for the Staff / Lead Data Analyst position at NexHealth?

About NexHealth

Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth's mission is to accelerate innovation in healthcare. We're doing this by connecting patients, doctors, and developers. We're the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive health-tech companies

Here's some of what we've accomplished :

125M Series C at $1B valuation
Manage more than 75 million patient records
80% annual revenue growth
Top 10% of Inc. 5000 (2022)

Staff Data Analyst

We are looking to hire two staff-level / lead-level data analysts. The first is a GTM-focused role; you will partner closely with Sales, Marketing, Finance, and Leadership to identify growth opportunities, establish metrics that hold teams accountable, and model complex outcomes such as churn forecasts and market dynamics. Your work will directly influence how NexHealth grows and capitalizes on its market opportunities.

Second, we are looking for Staff Customer Success Analyst; driving insights to enhance feature adoption, uncover key product opportunities, and forecast growth challenges for Customer Success operations. You'll tackle scaling support efforts and improving operational efficiency to ensure customer satisfaction and retention

It is an exciting time to be supporting NexHealth. Our SaaS platform has a strong need by doctors and has a very compelling sell. 50% of doctors that see a demo will sign a contract within 2-4 weeks. We are building out our Business Intelligence platform across the company. We are looking for someone that loves building, diving deep into the numbers, and helping our teams have the data they need to make key strategic decisions about their organizations through data.

What You'll Do :

Develop and maintain our BI platform by building dashboards, defining core metrics, and guiding teams in addressing their analytics needs.

Collaborate with Sales, Marketing, Customer Success, Finance, and Product teams to track daily, weekly, quarterly, and annual performance metrics.

Establish and document clear processes for managing data requests, including scoping, solution design, and delivery of analytics projects.

Identify opportunities to integrate AI / ML and predictive analytics to address key business challenges and deliver insights to leadership.

Proactively identify operational inefficiencies and propose practical, data-driven solutions.

What You'll Bring

7 years of experience in data analytics roles, with a track record of strategic thinking and execution.

Proven ability to build reporting and analysis frameworks for GTM teams such as Marketing, Sales, and Customer Success, leveraging Product and Financial data.

Expertise with data visualization tools, especially Sigma; experience with Looker and Tableau is a plus

4 years experience building analytics capabilities for high a growth B2B SaaS company

Strong storytelling skills using data, connecting insights to actionable business recommendations.

Effective communication skills and cross-functional leadership experience.

Advanced proficiency in SQL and Excel / G-Sheets.

Bonus : Experience with R or Python, and a demonstrated ability to innovate using advanced modeling techniques.

NexHealth Values

Solve the customer's problems, not yours When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers.

Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.

Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.

Say what's on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.

Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.

Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions.

Here's a glimpse into our interview process :

You'll talk with a NexHeath Recruiter

You'll talk with the Hiring Manager on a video call

You'll talk with Team Members on a video call

You'll do a Panel Presentation or Working Session with a small panel

Benefits

Competitive salary plus equity

Commuter benefits

401K

Full Medical, Dental and Vision

Unlimited PTO

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@nexhealth.com.

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