What are the responsibilities and job description for the Account Specialist position at Nexien Inc.?
Entry - Mid Levels are Welcome!
Qualification:
- Korean/English Bilingual Required
- Strong communication skills with a problem-solving attitude
- Excellent computer skills ( MS Office in particular)
- Organizational and time-management skillsexperience
- Hands-on experience with CRM software
- Highly motivated, self-directed, and customer service oriented
- Demonstrate strong attention to detail and a sense of urgency
- Ability to learn and perform multiple tasks in a fast-paced environment
- Ability to work independently as well as in a team environment
- Associate's degree (Community College degree)
Responsibilities:
- Assisting customers of the US branch with product-related questions by email and in person
- Handling claims regarding refunds or exchanges
- Processing orders are given over the phone, email, or internal ERP system
- Handling communication with customers and vendors to ensure on-time payment
- Assisting in coordinating the delivery process to meet guarantees to customers
- Manage relationships with customers
- Update internal databases with account information
- Liaise with internal teams to ensure proper pre-and post-sales service
- Prepare, file, and retrieve sales-related documents such as invoices and PO Status
