What are the responsibilities and job description for the Logistics Coordinator position at Nexien Inc.?
Nexien is looking for an administrative legal professional to work on a 6 month contract basis for a technology company in Duluth, GA. Contract can be extended. Contract can convert to direct hire depending on performance. The right candidate will have 2 years of logistics experience. Bilingual Korean/English highly preferred.
Hours: Monday through Friday 8:30am to 5:30pm
Key Responsibilities
- Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance
- Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)
- Customer Service including all happenings from booking to cargo delivery in a timely manner
- Daily liaison with customer, carriers, internal staff
- Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed
- Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
- Monitor account issues and communicate/liaison with management to implement/drive solutions
- Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer
- Recommend when needed changes in current processes
- Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)
- Accuracy of data entry into Cello and other systems as needed
- Monitor trends and report changes to Management for action
Qualifications:
- 5 years in logistics experience in operations or Ocean/Drayage/Freight experience preferred
- Bachelor’s Degree required
- Korean / English Bilingual will be consider first due to need to communication with customer in Koreans
- Proficient in Microsoft Office application Excel/Power point/Word/Outlook
- Excellent written and oral skills
- Able to engage and work directly with customers
- Solutions minded
- Highly Self Motivated and minimal supervision needed
- Organized and detail oriented
- Handle high pressure and fast pace operations as needed
- Strong work ethic
- Open to learning other modes of transportation as needed
- Experience with NAFTA/USMCA cross border transportation preferred
- Relevant Logistics Industry Knowledge
- Familiar with Logistics systems (WMS/TMS/WMS)
