What are the responsibilities and job description for the Sales Account Coordinator position at Nexien Inc.?
Responsibilities
- Assisting customers of US branch with product-related questions by email and in-person
- Handling claims regarding refunds or exchanges
- Processing orders are given over the phone, email, or internal ERP system
- Handling communication with customers and vendors to ensure on-time payment
- Assisting in coordinating the delivery process to meet guarantees to customers
- Manage relationships with customers
- Update internal databases with account information
- Liaise with internal teams to ensure proper pre-and post-sales service
- Prepare, file, and retrieve sales-related documents such as invoices and PO Status
Qualification
