What are the responsibilities and job description for the IT Support Specialist position at Nexis Builds?
Remote IT Support Specialist Keep Our Tech Running From Anywhere!
Are you the kind of person who can fix a tech issue before someone even knows they have one Do you love problemsolving guiding users through IT challenges and ensuring everything runs smoothly no matter where you are If so Nexis Builds needs YOU.
Our team of engineers project managers and designers are shaping the future of infrastructure and they need rocksolid IT support to do their jobs effectively. Thats where you come in. As our Remote IT Support Specialist youll be the tech lifeline for our teams across the country helping them stay connected secure and productive.
What Youll Do
Be the IT Hero Respond to helpdesk tickets troubleshoot tech issues and provide realtime support to employees.
Keep Systems Running Manage updates security patches and proactive maintenance to prevent downtime.
Solve Problems Fast Use remote access tools to diagnose and fix issues for users across different locations.
Help People (Without the Jargon) Translate technical issues into easytounderstand solutions for nontech users.
Strengthen Cybersecurity Educate employees on security best practices and keep systems protected from threats.
Deploy & Manage Tech Assist with onboarding new employees setting up accounts and configuring devices.
What You Bring
13 years of IT support experience (or strong tech skills a hunger to learn)
Expertise in troubleshooting Windows MacOS Office 365 and common software issues
Basic networking knowledge (VPN DNS firewalls WiFi troubleshooting)
Remote support experience (TeamViewer AnyDesk RDP or similar)
A problemsolving mindset You think fast and find solutions even faster
Patience & People Skills You make IT less frustrating and more empowering for users
Security Awareness You understand password hygiene phishing risks and IT best practices
Why Youll Love Working at Nexis Builds
100% Remote Work from anywhere and support a cuttingedge engineering company.
Career Growth Gain experience with the latest tech and advance within our IT team.
Impactful Work Your support keeps engineering projects running.
Collaborative Culture Join a team that values innovation teamwork and excellence.
Ready to Apply
If youre ready to level up your IT career with a company thats shaping the future wed love to hear from you. Click Apply Now and lets build something great together.
Insurance Package
