What are the responsibilities and job description for the Operations Manager position at NexLvl Services?
Operations Manager
NexLvl Services, a rapidly growing service company in the valley, is seeking a highly motivated and experienced Operations Manager to lead multiple service departments within the company. We are a customer-centric company that values teamwork, efficiency, and dedication to providing outstanding service.
Position Overview:
The Operations Manager will play a crucial role in overseeing the day-to-day operations of our service departments, including managing both office staff and field technicians. This position requires a strong leader with a proven track record of success in managing teams, optimizing processes, and exceeding customer expectations. While experience in the trades is a plus, it is not required. We are looking for a skilled manager with a passion for leadership and a commitment to operational excellence.
Responsibilities:
- Manage and coordinate the daily activities of multiple service departments.
- Oversee and support office staff responsible for dispatching, customer service, and administrative tasks.
- Lead and mentor field technicians to ensure efficient service delivery and adherence to company standards.
- Analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction.
- Ensure compliance with all safety regulations and company procedures.
- Foster a positive and productive work environment that encourages teamwork and open communication.
Qualifications:
- Minimum of 3 years of experience in a management role (Preferably at a trade/service company, but not a requirement). Technical or field experience is not required.
- Demonstrated ability to lead and motivate teams to achieve performance goals.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Excellent communication and interpersonal skills with the ability to build rapport with both office staff and field technicians.
- High proficiency in computer skills, including experience with various software applications and advanced Excel capabilities.
- Flexible schedule and willingness to adapt to changing priorities in a fast-paced environment.
What’s offered:
- Competitive base salary ranging from $60,000 to $70,000 per year, based on experience plus uncapped monthly bonuses.
- Monthly profit-sharing bonuses will be added on top of the base salary, allowing you to directly share in your departments’ success.
- Comprehensive benefits package including health, dental, vision, HSA, and 401(k) with company match.
We are looking for life-long employees who want to be a part of a customer and employee centric company that is continuously growing.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Operations management: 3 years (Required)
Work Location: In person
Salary : $60,000 - $70,000