IS Support Technician

NexMetro is an innovative real estate developer that is revolutionizing how consumers think about housing. We are seeking an IS Support Technician. The IS Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, software, and network infrastructure. This role plays a critical part in maintaining the company's IS operations, ensuring minimal disruptions to business processes, and supporting end-users with troubleshooting and problem resolution. The ideal candidate is customer service-oriented, possesses strong technical skills, and thrives in a fast-paced, collaborative environment.

NexMetro Communities is one of the nation’s largest single-family rental community developers, specializing in building communities for consumers seeking a place that rents like an apartment but lives like a single-family home. NexMetro develops luxury leased communities marketed under the name Avilla Homes. Avilla neighborhoods combine the benefits of luxury residential single-family living with the convenience, flexibility, and professional on-site management of a Class A apartment community. The result is a new residential hybrid housing option—detached, single-story homes in prime suburban locations that are highly differentiated from traditional rental products. Founded in 2012 and a pioneer in the space, NexMetro has invested more than $2 billion in projects completed or under construction, comprising more than 50 neighborhoods spanning Sunbelt locales from Arizona to Florida. We are an entrepreneurial company with a strong, passionate company culture, and we are seeking team members with a similar mindset.

Summary of Responsibilities:

End-User Support

• Provide technical assistance to employees by troubleshooting hardware, software, and network-related issues.
• Respond to support requests via phone, email, or help desk ticketing system, prioritizing and escalating issues as needed.
• Set up, configure, and maintain workstations, laptops, mobile devices, and peripherals.
• Assist employees with software installations, updates, and troubleshooting.
• Conduct basic training and user guidance on IS tools and best practices.

Hardware & Software Maintenance

• Install, upgrade, and maintain operating systems, business applications, and security updates.
• Perform routine hardware and software maintenance, including patches, backups, and system monitoring.
• Manage and maintain an inventory of IS assets, including hardware, software licenses, and accessories.
• Ensure compliance with IS policies and best practices related to security and data integrity.

Network & System Administration

• Support basic network troubleshooting, including Wi-Fi connectivity, VPN access, and printer configurations.
• Assist in managing Active Directory accounts, email configurations, and user permissions.
• Collaborate with the IS team to monitor network performance and escalate complex network issues to senior IS personnel.
• Help maintain IS infrastructure, including server rooms, cabling, and network devices.

Security & Compliance

• Assist in enforcing IS security policies, including password management, multi-factor authentication, and endpoint security.
• Educate users on cybersecurity awareness and best practices.
• Participate in periodic audits, compliance reviews, and documentation updates to meet regulatory requirements.

Project Support & Continuous Improvement

• Participate in IS projects such as hardware rollouts, software upgrades, and process automation initiatives.
• Provide input on IS improvements and contribute to developing knowledge base documentation.
• Collaborate with other departments to support technology adoption and efficiency improvements.

Work Environment & Conditions

• Hybrid work environment.
• May involve lifting and moving IS equipment (up to 50 lbs).
• Ability to work flexible hours, including occasional after-hours support for critical issues.

Summary of Ideal Qualifications:

• Associate’s degree in IS, Computer Science, or a related field (or equivalent experience).
• 1–3 years of experience in IS support or help desk roles.
• Strong troubleshooting skills for Windows, macOS, and/or Linux operating systems.
• Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and collaboration tools.
• Familiarity with networking concepts (TCP/IP, DHCP, DNS, VPN).
• Basic understanding of IS security principles and endpoint protection.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred:

• Certifications such as CompTIA A , Network , or Microsoft Certified: Modern Desktop Administrator.
• Experience with IS ticketing systems (e.g., JitBit, ServiceNow, Jira, Zendesk).
• Basic scripting or automation experience (PowerShell, Bash, or Python).
• Knowledge of cloud-based services (Azure, AWS).
• Experience supporting VoIP phone systems and video conferencing tools.

NexMetro’s Core Values:

Servant Leadership: Lead with humility, providing encouragement and empowering achievement.

Collaborative Spirit: Inspire individual drive, focus and performance to create a best-in-class organization.

Pursuit of Excellence: Inspire individual drive, focus and performance to create a best-in-class organization.

Do the Right Thing. Always: Act honestly, ethically, and responsibly.

The Power of Fun: Life’s too short. Make work fun.

NexMetropian Qualities:

NexMetro team members, also known as NexMetropians, form a diverse group of professionals from many walks of life with certain shared traits that create a common thread. NexMetropians are humble, understanding that our strength comes through our collective abilities and not through individual achievement. NexMetropians are hardworking team members willing to roll up our sleeves to help others regardless of our role within the organization. NexMetropians lead by example, and we do not ask things of our team members that we are not willing to do or have not done ourselves in the past. Finally, NexMetropians are a lot of fun, and we enjoy working together to build a great company and a great product for our residents.