What are the responsibilities and job description for the Customer Support Assistant position at Nexmos Design?
Company Description
About Us:
Nexmos Design is a leading company specializing in providing innovative design and technology solutions to businesses. Our mission is to help our clients create compelling user experiences through our products and services. At Nexmos Design, we believe in fostering a dynamic and collaborative environment where employees are encouraged to grow, learn, and contribute to the success of the company.
Job Description
Job Description:
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a seamless customer experience. You will work closely with internal teams to provide accurate information and maintain high levels of customer satisfaction.
Responsibilities:
Skills & Qualifications:
Benefits:
About Us:
Nexmos Design is a leading company specializing in providing innovative design and technology solutions to businesses. Our mission is to help our clients create compelling user experiences through our products and services. At Nexmos Design, we believe in fostering a dynamic and collaborative environment where employees are encouraged to grow, learn, and contribute to the success of the company.
Job Description
Job Description:
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a seamless customer experience. You will work closely with internal teams to provide accurate information and maintain high levels of customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels
- Provide accurate information about products and services
- Resolve customer issues in a timely and professional manner
- Maintain detailed records of customer interactions and transactions
- Assist with order processing, tracking, and follow-ups
- Collaborate with internal teams to improve customer experience and resolve concerns
- Ensure compliance with company policies and customer service standards
- Identify opportunities for process improvements and contribute to team efficiency
Skills & Qualifications:
- Previous experience in customer service or administrative support preferred
- Strong communication and problem-solving skills
- Ability to manage multiple tasks and work efficiently under pressure
- Proficiency in Microsoft Office Suite and customer service software
- High level of attention to detail and accuracy
- Positive attitude and ability to work both independently and in a team
- High school diploma or equivalent required; additional training or certification in customer service is a plus
Benefits:
- Competitive salary
- Opportunities for professional growth and career advancement
- Health and wellness benefits
- Paid time off and holidays
- Supportive and collaborative work environment
