What are the responsibilities and job description for the Customer Experience Automotive Advisor position at next cars?
Job Overview
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. In this role, you will act as the primary point of contact for customers seeking automotive services. Your expertise in automotive diagnostics and service will ensure that customers receive accurate information about their vehicle's needs, fostering trust and satisfaction. You will play a crucial role in enhancing the customer experience while supporting the service department's efficiency.
Duties
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of required services, including oil changes, vehicle maintenance, air brake inspections, and shocks/struts replacements.
- Schedule appointments for service and communicate with technicians regarding customer concerns and service requirements.
- Prepare accurate estimates for repairs and services while ensuring transparency with customers about costs and timelines.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
- Maintain knowledge of dealership promotions, automotive sales techniques, and industry trends to effectively advise customers.
- Handle customer inquiries and complaints with professionalism and a focus on resolution.
Qualifications
- Previous experience in automotive service advising or a related field is preferred.
- Strong understanding of automotive diagnostics, vehicle maintenance practices, and repair processes.
- Familiarity with air brake systems, auto body repair techniques, and the overall dealership environment is advantageous.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Strong problem-solving skills and attention to detail to ensure accurate service recommendations.
- Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
- A passion for the automotive industry and a commitment to providing exceptional customer service.
Join our team as an Automotive Service Advisor where your skills will make a difference in our customers' experiences!
Job Types: Full-time, Contract
Pay: $500.00 - $700.00 per week
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Houston, TX 77090 (Preferred)
Ability to Relocate:
- Houston, TX 77090: Relocate before starting work (Preferred)
Work Location: In person
Salary : $500 - $700