What are the responsibilities and job description for the Call Center Agent position at Next Coms Talk?
Company Description
About Us:
At Next Coms Talk, we specialize in delivering bespoke communication solutions tailored to your unique needs. As a premier call centre, we pride ourselves on offering personalized and high-quality service that goes beyond the standard.
Job Description
Job Title: Call Center Agent
Location: New York, NY
Job Type: Full-Time
Reports To: Call Center Supervisor/Manager
Job Summary:
We are seeking a highly motivated and customer-oriented Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting with inquiries, complaints, and support issues. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities:
Benefits
About Us:
At Next Coms Talk, we specialize in delivering bespoke communication solutions tailored to your unique needs. As a premier call centre, we pride ourselves on offering personalized and high-quality service that goes beyond the standard.
Job Description
Job Title: Call Center Agent
Location: New York, NY
Job Type: Full-Time
Reports To: Call Center Supervisor/Manager
Job Summary:
We are seeking a highly motivated and customer-oriented Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting with inquiries, complaints, and support issues. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
- Make outbound calls to follow up with customers, conduct surveys, or provide information.
- Identify customer needs and provide accurate and timely solutions.
- Handle and resolve customer complaints efficiently while maintaining a positive attitude.
- Record customer interactions, transactions, and feedback in the system.
- Follow call center scripts and guidelines to ensure quality and compliance.
- Collaborate with other departments to ensure seamless customer experiences.
- Meet performance targets and key performance indicators (KPIs).
- High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to work in a fast-paced and high-pressure environment.
- Proficiency in computer applications and CRM software.
- Ability to multitask and manage time effectively.
Benefits
- Competitive salary based on experience
- Opportunities for career growth and professional development
- Supportive and team-oriented work environment
- Full-time, stable position with consistent work hours
