What are the responsibilities and job description for the Inside Sales Representative / Customer Service Representative / Route position at Next Industries?
Job Title: Inside Sales Representative / Service Representative
Company: Next Industries
Location: Henderson, KY
About Us:
At Next Industries, we are a trusted leader in the metalworking and cutting tools market, known for our exceptional customer service and teamwork-driven approach. Our Henderson, KY office is more than just a workplace—it's a collaborative environment where team members support each other professionally and personally, ensuring success for everyone. We offer a competitive benefits package, including healthcare options, 401(k) with matching, paid time off, and more.
About the Role:
We’re looking for a motivated and customer-focused Inside Sales Representative to join our close-knit team. This role is key to delivering exceptional customer experiences and ensuring smooth daily operations in a fast-paced yet fun and supportive environment.
What You'll Do:
- Respond to customer inquiries, provide quotes, and manage order placements.
- Source products and negotiate costs and selling prices.
- Monitor and expedite backorders to meet delivery timelines.
- Partner with the Outside Sales team to build and maintain strong customer relationships.
- Assist with inventory management, including pulling orders, preparing shipments, and processing returns.
- Manage supply chain processes, including receiving inventory.
- Deliver products to customers on a weekly route, maintaining a professional and friendly demeanor.
- Operate a company vehicle safely and responsibly.
- Troubleshoot and resolve customer concerns efficiently.
- Utilize Microsoft Office (especially Outlook and Excel) to handle communications and manage data effectively.
What We're Looking For:
- Exceptional customer service and communication skills.
- Detail-oriented with strong problem-solving abilities.
- Experience in the cutting tools industry or a background in sales/purchasing is preferred.
- Proficiency in Microsoft Office, with emphasis on Outlook and Excel.
- High School Diploma or GED required.
- Ability to pass a pre-employment background check and drug screen.
- Valid driver’s license and a clean driving record.
Physical Requirements:
- Ability to sit, walk, use hands and arms, and handle or carry items.
- Comfort with order pulling and delivery driving.
- Ability to talk, hear, read, and work with numbers accurately.
- Fork truck operation experience is a plus.
What We Offer:
- Competitive pay: $30,000 - $40,000 per year.
- Comprehensive benefits, including healthcare, 401(k) with matching, and paid time off.
- A supportive and dynamic work environment where teamwork and fun go hand-in-hand.
Schedule:
- Full-time, Monday to Friday (Day Shift).
Location:
- On-site at our Henderson, KY location.
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Experience:
- Sales: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Purchasing: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $30,000 - $40,000