What are the responsibilities and job description for the General Manager position at Next Level Brands?
Next Level Brands Hospitality is currently hiring a GENERAL MANAGER to join our team!
The General Manager is responsible for maintaining the high standards of food quality, service, and safety of the assigned restaurant. The General Manager must ensure that the Team Member experience, Guest experience and financial health of the business are in line with company’s vision, goals, and standards.
Essential Duties and Responsibilities
- Understand and contribute to the company goals and objectives through effective communication, training, coaching and development.
- Ensure that all quality standards are maintained .
- Comply with company policies and procedures and communicate them to Team Members and management teams.
- Coach and train staff through observation, feedback, and role-modeling behaviors.
- Conduct interviews and follow proper hiring and selection procedures.
- Ensure that the restaurant is optimally staffed, and that Team Members are fully trained in all aspects of their current job.
- Conduct table visits to form connections with guests and ensure a great dining experience.
- Partner with Marketing Department and the restaurant’ Events Manager on the large party requests and ensure their execution.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Maintain food and equipment inventories and keep inventory records.
- Stay knowledgeable of policies and laws regarding labor.
- Administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules and procedures.
- Ensure that Team Members maintain current food handler’s certification and responsible alcohol service training.
- Conduct weekly manager meetings to review financial data, sales, events, staffing levels and performance.
- Maintain the proper restaurant ambiance to contribute to the guest experience.
- Create the weekly manager schedule and ensure restaurant is staffed correctly.
- Partner with Executive Chef to ensure policies and procedures are being adhered to in the kitchen.
- Conduct walkthroughs throughout the shift to monitor operations and ensure standards are being executed and maintained.
- Delegate and ensure sanitation procedures are in place and the restaurant is clean and organized at all times.
Qualifications and Requirements
- Three (3) plus years of experience as a General Manager in an upscale, high-volume restaurant.
- Passion for creating memorable moments of hospitality for our guests.
- Demonstrated experience collaborating and communicating across all levels of an organization.
- Strong communication skills. Written and verbal (1:1 and in a group setting).
- Able to understand, speak and follow written and verbal instruction in English.
- Ability to demonstrate discretion and leadership in complex employee relations matters.
- Excels in a team environment and is viewed as a team player by all Team Members
- The ability to stay positive and calm under pressure.
- A strong work ethic and a desire to learn and grow.
- A professional understanding of classic cookery, wine, beer, and cocktails.
- Strong computer skills. Experience with Microsoft Office, events/catering software, timekeeping/scheduling systems and point-of-sale (POS) systems.
- Must be able to obtain food safety and responsible alcohol service certifications.
- Flexible and dependable to work full-time day or night shifts, weekends and holidays.
- Must be able to obtain food safety and responsible alcohol service certifications.
- Flexible and dependable to work full-time day or night shifts, weekends and holidays.
Physical Requirements
- Ability to balance and carry trays, multiple plates, glass racks and or/glasses
- Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
- Must have the ability to lift, push, pull approximately 25lbs.
- Must be able to stand and/or walk for up to 10 hours during a single shift, while possibly navigating ramps, stairs, and elevators.
What We Offer:
- Health, Dental and Vision Insurance
- Life Insurance
- Sick days
- Paid time off
- Closed Thanksgiving and Christmas days
- Flexible Schedule
- Growth Potential
- Dining Discount Programs
Next Level Brands is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
