What are the responsibilities and job description for the Virtual Desktop Engineer - Citrix and Azure position at Next Level Business Services, Inc.?
ROLE SUMMARY This position will be responsible for engineering the move from Citrix Virtual Desktops to Azure Virtual Desktops across a global footprint. Working closely with security and application teams, the individual will engineer the move, create the necessary supporting documentation / runbooks and sunset current Citrix environment. ROLE RESPONSIBILITIES
- Serves as lead engineer for the migration from Citrix to Windows Virtual Desktop, following Sompo International architecture, technical and security standards
- Provide technical support for nay complex issues within Citrix Environment.
- Ensures that End User Computing engineering and support documentation is created and approved
- Provides hyper-care and performance tuning support during the project
- Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the infrastructure
- Engineer and support multiple Windows desktop images
- Package, test and deploy new applications as needed
- Maintain and expand existing Knowledge Base
- Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services
- Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development process adherence and performance
- Provide last tier support for operations and support teams, including root cause analysis and preventative analysis
TECHNICAL QUALIFICATIONS
EDUCATION REQUIREMENTS
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com."
