What are the responsibilities and job description for the Training Specialist II position at Next Level Solutions?
We're looking to grow our Training Team at NLS!
Are you passionate about helping others grow in their careers while expanding your own knowledge along the way? If you're an experienced Duck Creek pro (or similar system wiz) who loves breaking down complex systems into clear, teachable moments—this might just be the perfect opportunity for you.
As a Training Specialist II, you’ll play a key role in shaping the next generation of NLS Technical Resources. You’ll not only stay sharp by deepening your expertise in the Duck Creek platform, but also make a real impact by mentoring, presenting, and building training materials that matter. Whether you’re leading a class, or designing content behind the scenes, you’ll be the go-to guide for all things technical training at NLS.
If you’re a natural communicator, a forever learner, and energized by helping others succeed, we’d love to meet you!
We know you care about benefits and perks, so feel free to scroll down to that section, and then scroll back up to learn more about this role.
What You'll Do:
- Lead solo instruction of basic and intermediate Duck Creek platform learning cycles
- Continuously build your knowledge of Duck Creek systems and stay up to date on technical developments
- Create and contribute to new and existing training materials
- Help grow and support technical talent across the company through engaging instruction and mentorship
What You'll Bring:
- 2 years of experience working with Duck Creek, or similar systems
- A passion for teaching and developing others
- Clear and confident communication—both written and verbal
- Strong presentation skills in both, in-person and virtual settings
- Experience with the Duck Creek Platform (Policy, Billing, and/or Claims)
- Proficiency in Microsoft Office 365
- A deep understanding of computer information systems
- Demonstrated knowledge of the Property & Casualty Insurance industry
- Associate’s or Bachelor’s degree in Business, Computer Information Systems, or related field, or equivalent work experience
- Willingness and ability to travel to various NLS locations or client sites to deliver training sessions, support onboarding, and collaborate with regional teams
Why join NLS?
Bring your authentic self to the Next Level Solutions team! Go-getter. Learner. Team Oriented.
If this sounds like you, consider joining our team! Our culture is what makes us who we are. We work hard, but we have fun doing it! We believe that knowledge should be shared. Shared knowledge fosters our collaborative workplace culture, where our people work together towards achieving company goals. This environment promotes continuous learning and professional development.
At NLS, our mission is to “Do Good Work” for our clients, our employees, and our communities. We have experienced incredible growth and will continue this trend by investing in our most important resource: our people. If you are looking to join a fun and friendly company with a great team environment, room for advancement, and the opportunity to make a difference, we’re hiring!
The Benefits & Perks:
- Competitive salary package with an annual bonus
- Comprehensive and inclusive health benefits
- Flexible working arrangements
- Opportunities for internal advancement and career development
- Relaxed office environment with casual dress code
- Company sponsored activities and team building events
- PTO & paid company holidays
- Traditional & Roth 401k with a 5% company match
- Physical and mental wellness program
Our Awards:
- 2021 SBJ Dynamic Dozen #1 Company
- 2022 SBJ Dynamic Dozen #1 Company
- 2023 SBJ Dynamic Dozen #2 Company
- 2021 417 Best Place to Work
- 2022 417 Best Place to Work
- 2023 417 Best Place to Work
- 2022 Top COO
- 2023 Puerto Rico Employer of Choice
- 2023 SBJ 40 Under 40 Honoree
- 2024 SBJ 40 Under 40 Honoree
- 2024 SBJ Man of the Year Honoree
