Application Support Engineer

Job Title : Application Support Engineer

Location : Dallas, TX or Tampa, FL (Hybrid)

Experience Level : Mid-Senior Level

Employment Type : Contract to Hire

Overview :

We are seeking an experienced Application Support Engineer to join our team in either Dallas, TX or Tampa, FL . This role is ideal for individuals with a strong technical background in application support, incident resolution, and system troubleshooting within financial services environments.

Primary Responsibilities :

• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents.
• Resolve critical application alerts promptly, including production defects, and provide business impact assessments.
• Maintain and update knowledge articles and runbooks in collaboration with application development teams.
• Work with internal teams to provide solutions to application issues and escalate as required.
• Validate and submit responses to audit-related requests.
• Review and implement Disaster Recovery scripts during planned and unplanned outages, ensuring BCM evidence is provided as needed.
• Identify and implement automation solutions to reduce manual effort in application monitoring.
• Collaborate with development teams to provide input during application design and development stages.
• Implement pre-production / production application code deployment plans and manage the end-to-end vendor application upgrade process.
• Align risk and control processes within daily responsibilities to mitigate risk effectively.

Required Skills and Qualifications :

Java / J2EE

Linux / Unix

Containers (Kubernetes / Docker)

Key Competencies :

Interview Process :

If you are a motivated Application Support Engineer with the skills and expertise outlined above, we encourage you to apply and become part of our dynamic and collaborative team.