What are the responsibilities and job description for the Lead Field Service Engineer position at Next Level Talent, LLC?
Job Title : Lead Field Service Engineer
Location : Granger, IN (On-site)
Employment Type : Direct Hire
Industry : Packaging and Containers
Experience Required : 2 Years
Education Level : Open to all levels
About the Role :
We are seeking a highly skilled Lead Field Service Engineer to join our team! In this role, you will be responsible for providing top-tier service and support for industrial packaging machinery. This includes setting up and fine-tuning equipment, programming additional logic, and troubleshooting technical issues. As a key liaison between our company and customers, you will help ensure smooth operations, customer satisfaction, and even have the opportunity to earn commission on recommended products and services.
50-60% travel required to client locations for on-site troubleshooting and support.
Key Responsibilities :
- Travel to customer sites to install, fine-tune, and optimize packaging machinery.
- Program and integrate VFFS & HFFS Baggers, Scale Systems, Check-Weighing Systems, Metal Detection / X-Ray Detection, Conveyor Systems, and Print Systems.
- Respond to service calls promptly and effectively.
- Perform maintenance, repairs, system overhauls, and troubleshooting on existing equipment.
- Capture customer details for invoicing and document all service activities.
- Provide recommendations for additional products and services, earning 1% commission on successful purchases and installations.
Travel Perks & Support :
Requirements :
2 years of experience in a field service or engineering role.
Hands-on experience with setting up, fine-tuning, and programming industrial packaging machinery.
Ability to respond quickly to customer service calls and maintenance needs.
Strong troubleshooting skills for system overhauls and repairs.
Willingness to travel (50-60% of the time).
Benefits & Compensation :
Competitive Salary ($75k-$85k based on experience).
Company truck provided for work travel.
Profit sharing Earn 1% commission on recommended parts if purchased and installed.
Full benefits package (details provided upon request).
Join our team and become a trusted partner in our customers success!
Apply now and take the next step in your Field Service Engineering career!
Salary : $75,000 - $85,000
