Senior IT Manager

Position Overview

The Senior IT Manager will oversee day-to-day technology operations and support a 150 person team. This role combines hands-on technical support with systems administration and vendor management. The ideal candidate will bring strong technical skills and a service-oriented mindset. Position will report to the Chief Operating Officer.

*Mandatory Skills/Experiences:

- Network infrastructure management (Fortinet)

- Security systems administration (Crowdstrike, Cloudflare)

- Vendor management experience

- Office relocation IT project management*

Key Responsibilities:

Infrastructure & Security Management

• Maintain robust network infrastructure using Fortinet equipment
• Manage security stack including Crowdstrike (EDR) and Cloudflare (Zero Trust)
• Oversee backup internet connectivity and failover systems
• Implement and maintain encryption standards across all devices
• Manage VLANs and network segmentation for corporate, security, and guest access

Systems Administration

• Administer Google Workspace environment
• Manage MDM solution (Filewave) for software deployment and remote support
• Oversee asset management and inventory tracking through Fresh Service
• Maintain password management system and access control policies
• Support integration with HR systems (Rippling) for automated provisioning

Vendor Management

• Manage relationships with key technology vendors:
• ConvergeOne (Security stack)
• Lakeshore IT (Hardware/software reseller)
• Internet service providers
• Software vendors
• Negotiate contracts and maintain service levels
• Coordinate with managed service providers

Team Leadership & Support

• Lead technical support for office and remote employee
• Manage device provisioning and configuration
• Support office technology including A/V equipment
• Coordinate with DevOps on security and infrastructure initiatives
• Partner with HR on onboarding/offboarding processes
• Create and maintain IT policies and procedures
• Manage IT budget and resource planning

Required Qualifications

• 5 years of IT infrastructure and systems administration experience
• Deep expertise in:
• Network infrastructure (Fortinet preferred)
• Security systems (EDR, Zero Trust)
• MDM and device management
• Google Workspace administration
• Strong vendor management experience
• Experience managing office relocations
• Background in high growth business preferred

Technical Skills

• Network Infrastructure: Fortinet, VLANs, HA configurations
• Security: Crowdstrike, Cloudflare, encryption standards
• Systems: Google Workspace, MDM solutions, SSO implementation
• Hardware: Mac and Windows device management
• ITIL practices and service desk management
• Experience with GAM as a plus
• Certifications a plus: Network or Security
• ITIL Foundation certification beneficial but not required

Additional Requirements

• Must work on-site in NYC
• Authorization to work in the US required
• Available for occasional evening/weekend maintenance windows