Case Manager I

GENERAL SUMMARY:

Under direction of the Program Manager and with independent professional responsibility, the Case Manager I performs case management with individual program participants in permanent housing; performs assessments, individual counseling, group facilitation, community resource development, file monitoring and review; reviews agency reports and develops summaries. This individual will combine a strong understanding of the “housing first” model and the ability to maintain a strength-based perspective to work with low-income adults from diverse social and ethnic backgrounds who have a history of homelessness.

PRINCIPAL DUTIES & RESPONSIBILITIES:

Essential Functions:

Case Management

• Perform overall assessment of program participant’s needs and develop an individualized service plans with short and long term goals.
• Review case plans weekly to adjust goals where needed or appropriate.
• Perform a wide variety of group facilitation with program participants around life skills, employment, housing, education, financial capability, nutrition and wellness, art and culture.
• Educate program participants on issues surrounding living skills, parenting, financial capability, workforce development, health and hygiene, housing, and drug and alcohol abuse.
• Develops and maintain comprehensive lists of community resources for use by program participants and refer program participants as appropriate.
• Establish individualized budgets with program participants and assist program participants in monitoring savings and expenditures.
• Document all contact with program participants; prepares all screenings, assessments, service plans, evaluations, and reporting records.
• Coordinate incoming and outgoing participant referrals with other community agencies.
• Provide crisis intervention, referrals and collaborative consultations with service providers working with the client.
• Maintain and update all client files to ensure compliance with reporting agencies.
• Transport program participants as directed following established policies and procedures.
• Attend and conduct meetings and trainings, as directed.

Other Duties/Responsibilities:

• Establish and maintain positive relations with the general public, funding agency, participants and other staff.
• Ensures compliance with all Goodwill Industries Sacramento Valley Northern Nevada and Next Move policies, CARF standards, and safety and security regulations.
• Performs other duties as assigned.

QUALIFICATIONS:

Basic Qualifications of the Role:

• Must have knowledge and experience with social casework objectives, principles and methods.
• Experience working with low-income adults from diverse social and ethnic backgrounds who have a history of homelessness.
• Must be able to provide program and casework consultation to other staff members.
• Must have understanding of public welfare laws, principles of community organization, and effective use of public and private community resources.
• Must have experience assessing individual and group behaviors and incorporate knowledge of social and economic forces and its effects on individual and families.
• Demonstrate ability to interview and document in the social workspace.
• Must have experience and skill to establish and maintain effective individual and group relationships with participants, employees and community partners.
• Must have ability to facilitate different types of conversations with a diverse population.
• Experience using basic computer, peripheral equipment and Microsoft Office software.
• Experience in report writing and advanced file management techniques.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide proof of identification and eligibility to work in the United States of America.?
• Possession of a valid California Driver’s License, Class C or higher, and proof of valid automobile insurance is required at the time of appointment. This position requires the ability to operate a motorized vehicle for the purposes of conducting agency business.
• Must be required to pass a drug and background screening.
• Must be able to perform essential functions of this job description with or without reasonable accommodation.

Preferred Qualifications of the Role:

• Bachelor’s degree with a minimum of one year of experience in Social Services with an emphasis in casework and individual and/or group counseling.
• A strong understanding of the “Housing First” model and the ability to maintain a strengths-based perspective.

POSITIONS SUPERVISED:

• None

WORKING CONDITIONS/HAZARDS:

• Work is performed primarily in an office environment.
• Requires a high level of adaptability and flexibility.
• Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.

This job description does not cover all the activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.