IT Services Specialist - Fairfax

Position Description :

Job Summary

The IT Service Specialist works as a member of a Help Desk Team to provide support services to end users (clients) in a fast-paced clinical environment. The position is highly client facing via phone, email, and remote assistance tools, and as such requires outstanding communication and client service skills. The IT Service Specialist resolves workstation, server and network problem tickets, performs assigned project duties, and escalates tickets as needed.

Help Desk Team members interact with many networks and clients daily, requiring agility, multitasking, and the ability to properly prioritize tasks.

Essential Duties and Responsibilities

Receive, respond, and resolve calls, emails and / or ticket submissions for clients IT issues or needs.

• Install, configure, and maintain software solutions for desktops and laptops.
• Perform or assist with general setup and configuration of new hardware solutions.
• Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages.
• Follow logical troubleshooting methodologies.
• Use Active Directory to create and perform administrative tasks on users accounts and security groups.
• Maintain inventory system of all IT assets across all locations.
• Maintain documentation for IT policy and procedures across the organization.
• Enter all notes and time worked on the appropriate service ticket.
• Enter time worked on each ticket daily.
• May require work to be performed after clinic hours or schedules, such as nights, weekends, and / or holidays.
• Other administrative and IT responsibilities as assigned.

Knowledge, Skills and Abilities

Technical Skills

Healthcare systems support (Electronic Medical Records, imaging Systems, Document management)

Required Education and Experience

2 years associate degree

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires full range of body motion including handling and lifting, manual and finger dexterity, and eye-hand coordination.

Salary : $24 - $34