What are the responsibilities and job description for the Receptionist - VIR position at NEXT Oncology?
Position Description :
The Receptionist will greet and check in patients in the clinic. The receptionist will answer, screen, and forward incoming telephone calls. In addition, the Receptionist will perform a variety of receptionist, clerical, record keeping and miscellaneous duties in support and care of services provided in an outpatient medical setting.
MINIMUM QUALIFICATIONS
High School Diploma, Associate Degree and / or certificate program preferred
Three years of medical reception or medical scheduling experience preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential and other important responsibilities and duties may include but are not limited to the following :
Greets patients and visitors with a positive, helpful attitude.
Assists patients and visitors in finding their way around the office
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Comforts patients by anticipating patients anxieties, answering patients questions, and maintaining the reception area.
Receives incoming correspondence and reviews / forwards to appropriate staff.
Performs a variety of administrative duties including but not limited to : faxing and filing of confidential documents; and basic Internet and email utilization.
Provides excellent customer service to all internal and external customers.
Manages the front desk operations
Performs daily call back appointment reminders.
Notifies company personnel of patient or visitor arrival.
Keeps patient appointments on schedule by notifying provider of patients arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Protects patients rights by maintaining confidentiality of medical, personal, and financial information.
Maintains security and telecommunications system.
Operates telecommunication system by following manufacturers instructions for house phone and console operation.
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
Requires standing and walking for extensive periods of time.
Occasionally lifts and carries items weighing up to 40 lbs.
Requires corrected vision and hearing to normal range
SUPERVISION
The Receptionist reports to the Vice President of Clinical Operations.
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