What are the responsibilities and job description for the Service Advisor / Service Manager position at Next2New Auto Sales?

Job Description

Excellent Opportunity Service Advisor / Service Manager / Shop Supervisor Next2New is looking for an experienced car and truck mechanic to supervise our mechanic shop and do diagnostics and supervise the quality of work coming out of our shop. Perfect opportunity for a good auto tech to move into managing the service department and manage the automotive technicians in the shop. The ideal candidate will possess excellent communication skills, and the ability to manage 5 or 6 automotive technicians and keep the quality of work that the shop is producing at a high level.... We have a new shop / service department that's 6 months old, and the entire shop is complete with air conditioning and a great work environment. . Call Kelly at 605-360-2275 to schedule an appointment.

Next2New Auto is Repair Shop & Auto Dealer that has been in business for 19 years and we are located on west 12th Street & Marion Road in Sioux Falls.

All levels of experience are welcome to apply, although we prefer a minimum of 5 years in a full service shop. We offer a very competitive pay to start. Your pay is based off of your experience and knowledge.

This is a full time position with a minimum of 40 hours per week, with a potential for overtime.

BENEFITS :

IRA with a 3% match
Flexible Schedule
Paid Holiday
Vacation after 1 year
Health Insurance Available

Hours :

Monday-Friday 8 : 00 AM to 6 : 00 PM and Saturday from 9 : 00 AM to 3 : 00 PM.

REQUIREMENTS :

Greet customers upon arrival to shop

Ascertain reason for customer visit through verbal interview and visual assessment of vehicle

Consult with mechanics regarding appropriate service options

Develop as many solution methods as possible, attempting to keep costs low

Explain all service options to customers including time and cost estimates

Provide in-depth information on original equipment manufacturer (OEM) part options

Advise customers on warranty protections and other potential cost-saving service options

Track maintenance or repair status, fill out reports on labor and cost of all services

Perform post-service inspection with customers and answer any questions they may have

Perform customer service duties i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up

Manage shop workflow and schedule for mechanics and technicians

High school diploma or equivalent required

Bachelor’s degree prefered

5 year in the automotive industry prefered

Excellent interpersonal communication skills

Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology

Compassionate, patient demeanor

Problem solving / critical thinking skills

Extensive knowledge base of automotive industry and part

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