What are the responsibilities and job description for the Technical Writer 2 position at Nextant LLC?
Nextant is looking for a driven Technical Writer 2 to join our client team. In this role you work closely with engineers, or review transcripts of conversations with engineers, and convert those to troubleshooting guides or other relevant knowledge base articles.
Job Responsibilities:
- Collaborate with software engineers and other technical team members to gather
- information and develop clear and concise troubleshooting guides.
- Create and maintain various self-service documentation, including FAQs, how-to guides, and knowledge base articles.
- Ensure all documentation is accurate, up-to-date, and aligned with company standards and best practices.
- Review and edit existing documentation to enhance clarity, consistency, and overall quality.
- Work closely with the support team to identify common issues and create documentation to address these problems proactively.
- Use technical knowledge to translate complex technical concepts into easily understandable content for various audiences.
- Conduct research and interviews to gather information from subject matter experts.
- Participate in peer reviews and provide constructive feedback to colleagues.
- Stay current with industry trends and advancements to continuously improve documentation quality.
Requirements:
- Bachelor’s degree in Technical Writing, Communication, Computer Science, or a related field. Master’s degree in technical communication is preferred.
- 2-4 years of experience required for the role.
- Minimum 2-years’ experience with Markdown
- Minimum 2 years’ experience with Excel
- Minimum 2 years’ experience with Word
- Excellent written and verbal communication skills.
- Strong ability to explain technical concepts clearly and concisely.
- Proficiency in using documentation tools and software, such as Microsoft Word, Confluence, and Markdown editors.
- Experience with version control systems (e.g., Git) is a plus.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with strong organizational and time management skills.
- Familiarity with Agile methodologies and software development lifecycle (SDLC).
- Preferred Qualifications:
- Knowledge of programming languages and software engineering concepts.
- Experience creating multimedia content, such as video tutorials or infographics.
- Prior experience in developing documentation for customer support teams.
- The ideal candidate will have 2-4 years of experience working with software engineers to develop comprehensive troubleshooting guides and other self-service documentation. This role is crucial in aiding new engineers and support personnel to efficiently understand and address technical issues.
Benefits:
- Computer and workstation
- Health Plan
- 15 PTO days per year (accrued)
- Parental Leave
- 401K
Duration:
Estimate start date: 2/25/2025
Estimate end date: 8/22/2025
Hybrid Position – 50% On-Site – 50% remote – Redmond WA
Pay Rate:
The annual salary range for this position is $86,000 - $95,000 in Washington State. Please note that the salary range is a general guideline. Nextant considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/ training, key skills, and other market and business considerations when extending an offer.
Please note: Candidate must be in Washington State
We look forward to reviewing your application!
Salary : $86,000 - $95,000
