What are the responsibilities and job description for the Virtual Care Coordinator position at NextCare?
NextCare Introduction
NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.
What we are looking for
NextCare Urgent Care is looking for a friendly, enthusiastic, and reliable Virtual Care Coordinator.
Location
Join our centralized Virtual Care team in Tempe, AZ.
Responsibilities
The Virtual Care Coordinator is responsible for
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Collaborating with Virtual Care Providers in the care of our patients
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Triaging patients in preparation of their virtual visit
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Scheduling patient visits as needed
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Managing the virtual waiting room
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Completing any necessary follow up and referrals needed
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Assisting with appropriate and miscellaneous projects as assigned and able
How you will make an impact
The Virtual Care Coordinator supports the organization with high quality customer service, by delivering a seamless, repeatable, and excellent virtual experience to NextCare customers.
Essential Education, Experience and Skills:
Education: Minimum of high school diploma or equivalent
Experience: Prior experience in an urgent care or other clinical setting
Skills:
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Exceptional customer service skills
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Ability to multi-task in a fast-paced environment
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Ability to prioritize and pay attention to detail
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Strong verbal and written communication skills
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Ability to effectively communicate with patients, providers, team members, and management
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Strong analytical and creative problem solving skills
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Flexibility to adapt to procedural changes
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Cooperative and able to work well with others
Valued But Not Required Education, Experience and Skills:
Education:
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Clinical education and/or certifications
Experience:
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Virtual care
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Electronic medical records
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Front and/or back medical office
Skills:
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Bilingual
Benefits:
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.
Equal Opportunity Statement
NextCare Urgent Care is an Equal Opportunity Employer.
