Telecommunication Inside Plant (ISP) Technician

Job Summary/Objective:

The Telecommunications ISP Technician is a role responsible for the installation, maintenance, and troubleshooting of telecommunications infrastructure inside buildings and cabinets. This position requires advanced technical skills and the ability to lead on-site ISP operations, including working with copper and fiber optic systems. The role ensures compliance with technical and safety standards while supporting team members' growth and fostering a collaborative work environment.

Primary Responsibilities

• Lead and execute complex tower construction and maintenance activities on-site, including assembling and erecting towers, installing antennas, and optimizing telecom systems at height.
• Conduct and supervise testing activities, such as sweep testing, Passive Intermodulation (PIM) testing, and fiber testing, to validate system performance and reliability.
• Install and maintain ISP-specific infrastructure, including copper and fiber optic cabling, switches, routers, and patch panels, in indoor environments and cabinets.
• Perform fiber optic splicing, termination, and testing to ensure industry-standard connections with minimal signal loss.
• Troubleshoot and resolve structured cabling and network issues in both tower systems and Inside Plant environments.
• Support upgrades, retrofits, and maintenance of ISP systems to align with evolving project requirements.
• Document all installation, repair, and testing activities for compliance and reporting purposes.
• Maintain OSHA regulations and company-specific EHS protocols on the tower, ensuring safety compliance for all team members.
• Collaborate with project stakeholders to address challenges and implement efficient solutions during operations.

Minimum Education and Experience:

• High school diploma or GED.
• 5 years of telecommunications construction experience, including leadership roles.

Preferred and Additional Eligibility Qualifications:

• Certifications in BICSI, FOA, or similar
• Experience in data centers, telecom rooms, or large-scale enterprise environments
• OSHA30 certification
• First Aid AED/CPR certification

Skills Required:

• Advanced proficiency in interpreting construction drawings, RF data sheets, and technical documentation.
• Strong leadership abilities to guide team members effectively during tower operations.
• Proficiency in diagnosing and resolving network connectivity issues within structured cabling systems.
• Strong familiarity with ISP equipment, such as routers, switches, patch panels, and cable management tools.
• Hands-on experience with low-voltage power systems (-48v DC), including proper grounding and termination procedures.
• Clear communication skills to relay instructions, articulate project needs, and document progress accurately.
• Exceptional problem-solving skills, particularly in high-pressure, elevated work environments.

Direct/Indirect Supervisory Responsibility:

• Acts as a leader on site and provides mentorship to junior team members.

Work Environment/Physical Demands/Travel Required:

• Ability to work in both elevated outdoor environments and confined indoor spaces, such as telecom rooms or data centers.
• Comfortable working on ladders, in ceilings, or with live power systems (-48v DC), while adhering to safety protocols.
• Travel is required 50% of the time

AAP/EEO Statement

NextEdge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NextEdge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NextEdge expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NextEdge employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.