Collections Manager

Collections Manager

Date : Mar 5, 2025

Location(s) : Houston, TX, US, 77002

Company : NextEra Energy

Requisition ID : 86171

is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.

Position Specific Description

Position Overview : NextEra Energy is seeking an experienced and motivated Collections Manager to lead our collections team. The Collections Manager will be responsible for managing the collections process, developing and implementing strategies to improve collections performance, and ensuring compliance with company policies and relevant regulations. The ideal candidate will have strong leadership skills, a deep understanding of credit risk management, and a passion for optimizing accounts receivable performance.

Key Responsibilities :

Oversee and manage the daily operations of the collections department, ensuring efficient and effective collections processes.

Develop and implement strategic plans to reduce outstanding receivables and improve cash flow.

Monitor and analyze collections metrics and provide regular reports to senior management.

Supervise and mentor collections specialists and business analysts, providing guidance and support as needed.

Manages first- and third-party collections vendor relationships and performance

Coordinate with internal departments, including billing, customer service, and legal, to address and resolve complex billing discrepancies and collection issues.

Recommend and implement process improvements to enhance collections efficiency and effectiveness.

Manage the preparation of demand letters, payment plans, and other collection-related correspondence.

Oversees analysis of accounts receivable, the write off process and aging of accounts to determine strategies to recover overdue account balances

Other operational support duties as assigned

Preferred Qualifications :

Bachelor’s degree in finance, accounting, business administration, or a related field; advanced degree or relevant certifications (e.g., Credit Risk Certification) preferred.

Minimum of 7 years of proven experience in a collections management role, with a strong track record of success in managing accounts receivable and credit risk.

In-depth knowledge of collections practices, financial analysis, and relevant regulations.

Excellent leadership and team management skills, with the ability to motivate and develop staff.

Strong analytical and problem-solving abilities.

Exceptional communication and negotiation skills, with the ability to handle difficult conversations professionally.

Proficiency in Microsoft Office Suite, particularly Excel; experience with accounting and collections software preferred.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Detail-oriented and highly organized.

Job Overview

This job is responsible for the day to day activities of the organization, including throughput processing, exception monitoring, metric tracking and issue resolution consistent with an optimally functioning business unit.

Job Duties & Responsibilities

Identifies, researches, and resolves operational issues

Provides gap analysis as needed

Ensures the approach within the team is focused on positive customer experience and creating customer value through relentless performance delivery

Participates in identifying and recommending process improvement solutions for increased overall performance, productivity and capability

Prepares spreadsheets, graphics, and word documents as required for tracking, reporting, analysis, documentation and presentations

Collaborates with internal stakeholders to define effective customer solutions to meet business needs

Ensures compliance of rules and regulations across all customer segments in all states

Assists in creating and maintaining process documentation across markets

Performs other job-related duties as assigned

Required Qualifications

Bachelor's or Equivalent Experience

Experience : 8 years

Supervisor / Management Experience : 2 years

Preferred Qualifications

Bachelor’s Degree

Experience 10 years

Six Sigma Green Belt Certified

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more.

Employee Group : Exempt

Employee Type : Full Time

Job Category : Finance, Accounting & Business Analytics

Organization : Gexa Energy, LP

Relocation Provided : Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.