Fiber Optic Infrastructure Manager

The Fiber Optic Project Manager will oversee and manage the day-to-day operations, planning, execution, and completion of infrastructure and services within NextGen | GTA: A Kelly Telecom Company. Strong leadership, project management skills, and technical expertise are required to ensure efficient service delivery, operational efficiency, compliance with industry standards, and achievement of performance targets.

Operational Leadership:

• Work directly with Engineering Department employees and Contract Engineers
• Work with other departments and Clients in designing and establishing utility easements and site designs
• Oversee daily operations of telecommunication construction by developing project timelines, budgets, and resource allocation plans
• Follow and monitor operational strategies to ensure smooth and effective service delivery
• Coordinate with customer counterparts to optimize workflows and improve job progress
• Collaborate with engineers, contractors, and other stakeholders to ensure project success
• Monitor project progress, identify potential issues, and implement corrective actions
• Prepare and present project status reports to senior management and Clients

Budgeting Management:

• Compile and Track Project costs including all Labor, Materials and Equipment required to complete the project
• Assist in the preparation of job acceptance packages calling out additional items impacting the jobs overall cost
• Monitor operational costs and ensure project stays within the Budgets and PO issued

Reporting:

• Use data-driven reports to make informed decisions about process changes, resource allocation, and operational improvements
• Ensure Client reporting compliance within all required reporting tools
• Provide consistent and accurate updates on the construction progress and estimated completion dates to the Clients and management team

Customer Satisfaction:

• Oversee customer service operations to ensure timely and effective resolution of customer issues
• Monitor, address, and resolve complaints as they are assigned

Vendor Management:

• Manage relationships with our contract partners to ensure the delivery of jobs on time and target
• Work with vendors to assure materials and equipment are quoted, ordered, and received in a timely manner
• Oversee vendor performance to ensure adherence to dates through all phases of the job construction, splicing, and testing

Team Management:

• Lead and supervise a team of office and field operations staff, ensuring proper allocation of resources and efficient performance
• Provide training, mentorship, and performance management to team members
• Set clear targets for production weekly, monthly, and quarterly
• Ensure compliance with industry standards, safety regulations, and company policies
• Manage project documentation, including permits, contracts, and change orders
• Provide technical guidance and support to project teams

Qualifications:

• Bachelor's degree in engineering, Construction Management, or a related field
• Minimum of 5 years of experience in fiber optic construction or a similar role
• Minimum of 3 years in telecommunications operations, with at least 2 years in a management or leadership role
• Proven experience in managing teams, vendor relationships, and operational processes
• Familiarity with telecom industry regulations, technologies, and best practices
• Strong knowledge of fiber optic network design, installation, and maintenance
• Proven project management experience, including budgeting, scheduling, and resource management
• Excellent communication, leadership, and problem-solving skills
• Proficiency in project management software and tools
• Ability to work in a fast-paced and dynamic environment
• PMP certification is a plus

Skills:

• Strong understanding of telecommunication systems, infrastructure, and service delivery
• Excellent leadership and people management skills, with the ability to motivate and develop a team
• Strong problem-solving and decision-making abilities
• Proficient in data analysis and reporting tools (e.g., Excel, Power BI)
• Strong negotiation, communication, and interpersonal skills

Certifications (Optional):

• OSHA 30 safety
• Confined space cert

Key Competencies:

• Leadership & Team Management: Ability to lead, inspire, and manage diverse teams
• Operational Excellence: Strong focus on improving efficiency, reducing costs, and maintaining high service standards
• Customer-Centric: Dedication to ensuring a high level of customer satisfaction through efficient service and issue resolution
• Analytical Thinking: Skilled in analyzing operational performance and leveraging data for decision-making

Work Environment:

• Full-time position
• Occasional travel to adjacent market
• Office-based with expectation of frequent field visits and client meetings as needed
• Must have a valid driver's license and satisfactory driving record
• Must be legally eligible to work in the United States
• Must be able to pass a drug screen and background and MVR check
• Must be able to lift 80 lbs

Benefits:

• Competitive salary and benefits
• Health, dental, and vision insurance
• Retirement savings plan with company match
• Opportunities for professional development and career advancement
• A supportive and collaborative work environment